Senior Desktop Support

TeamSoft, Inc.; Madison (WI); Hybrid; USD 39,000 - 43,000; Full time

Job summary

TeamSoft, Inc. is seeking an experienced Senior Desktop Support specialist to provide advanced Tier 3 support in a large enterprise environment across Wisconsin.

Remote work with occasional onsite visits required; the role supports over 10,000 users and 9,000+ devices. The ideal candidate will have 5+ years of workstation hardware/software, OS maintenance, incident and service-request management, and strong customer communication skills.

Qualifications

• Tier 3 Desktop Support experience with 5+ years.
• Workstation hardware & software support experience with 5+ years.
• Operating system support & maintenance experience with 5+ years.
• Incident management experience with 5+ years.
• Service request management experience with 5+ years.
• Customer communication skills (written and verbal) with 5+ years.

Responsibilities

• Provide Tier 3 desktop support for workstation hardware and software.
• Support and maintain Windows operating systems and end-user computing environments.
• Troubleshoot and maintain peripheral devices including printers and scanners.
• Manage incidents and service requests in a high-volume environment.
• Support desktop-related projects, deployments, upgrades, and implementations.
• Collaborate with technical teams while working independently.
• Maintain strong customer communication and documentation standards.
• Support enterprise environments with 10,000+ end users and endpoints.

Skills

Tier 3 Desktop Support

Workstation hardware & software

Operating system support & maintenance

Incident management

Service request management

Customer communication

Tools

SCCM

Ivanti

Software packaging

Application deployment

Patch management

Desktop imaging

Google Workspace

LMS

GPO

Enterprise endpoint management

Job description

Madison , Wisconsin Contract Aug 14, 2026

Senior Desktop Support
Location: Wisconsin (Remote with occasional onsite visits)
Duration: Through 6/30/2027 with potential extension
Interview Process: Two rounds (Microsoft Teams video interview and possible second-round virtual or onsite interview)
Rate:$28-31/hr.

Overview

Seeking experienced Desktop Support professionals to provide advanced desktop support, maintenance, and project assistance within a large enterprise environment supporting over 10,000 users and 9,000+ devices. Candidates must be current Wisconsin residents and able to work remotely within the state while attending occasional onsite meetings, implementations, or troubleshooting activities.

Responsibilities

• Provide Tier 3 Desktop Support for workstation hardware and software.
• Support and maintain Windows Operating Systems and end-user computing environments.
• Troubleshoot and maintain peripheral devices including printers and scanners.
• Manage Incidents and Service Requests in a high-volume environment.
• Support desktop-related projects, deployments, upgrades, and implementations.
• Collaborate with technical teams while also working independently.
• Maintain strong customer communication and documentation standards.
• Support enterprise environments with 10,000+ end users and endpoints.

Required Skills

• Tier 3 Desktop Support (5+ years)
• Workstation Hardware & Software Support (5+ years)
• Operating System Support & Maintenance (5+ years)
• Incident Management (5+ years)
• Service Request Management (5+ years)
• Customer Support Communication (written and verbal) (5+ years)

Preferred Skills

• SCCM
• Ivanti
• Software Packaging
• Application Deployment
• Patch Management
• Desktop Imaging
• Google Workspace
• Learning Management Systems (LMS)
• Group Policy Objects (GPO)
• Enterprise Endpoint Management

Ideal Background

• Experience supporting large enterprise environments.
• Ability to balance operational support activities with project-based work.
• Experience with workstation deployments, software distribution, and lifecycle management.
• Strong troubleshooting, communication, and organizational skills.
• Current Wisconsin residency is required.
• Remote role with occasional travel to office locations within Wisconsin as needed.

Important Notes

• Current Wisconsin residency is required.
• No relocation permitted.
• Remote role with occasional travel to office locations within Wisconsin as needed.

TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.