Remote Tier 3 Desktop Support - Enterprise (WI)

TeamSoft; Madison (WI); Hybrid; USD 39,000 - 43,000; Full time

Job summary

TeamSoft is seeking an experienced Desktop Support professional to provide advanced Tier 3 support within a large enterprise environment supporting over 10,000 users and 9,000+ devices. This role requires current Wisconsin residency and allows remote work with occasional onsite meetings and deployments.

Two-round interview process, duration through 6/30/2027 with potential extension, and a remote-friendly setup in Wisconsin.

Qualifications

• 5+ years in Tier 3 desktop support.
• Experience with Windows OS maintenance.
• Strong incident and service request management.
• Excellent written and verbal customer communication.
• Experience supporting large enterprise environments.
• Ability to balance operations with projects.

Responsibilities

• Provide Tier 3 desktop support for workstation hardware and software.
• Support Windows OS and end-user computing environments.
• Troubleshoot and maintain printers and scanners.
• Manage incidents and service requests in high-volume setting.
• Support desktop-related projects, deployments, upgrades, and implementations.
• Collaborate with technical teams while also working independently.
• Maintain strong customer communication and documentation standards.
• Support enterprise environments with 10,000+ users/endpoints.

Skills

Tier 3 Desktop

Workstation Hardware

OS Support

Incident Management

Service Requests

Customer Communication

Tools

SCCM

Ivanti

Software Packaging

App Deployment

Patch Management

Desktop Imaging

Google Workspace

LMS

GPO

Endpoint Management

Job description

TeamSoft is seeking an experienced Desktop Support professional to provide advanced Tier 3 support within a large enterprise environment supporting over 10,000 users and 9,000+ devices. This role requires current Wisconsin residency and allows remote work with occasional onsite meetings and deployments.

Two-round interview process, duration through 6/30/2027 with potential extension, and a remote-friendly setup in Wisconsin.