Desktop Support

ManpowerGroup Global, Inc.; Madison (WI); On-site; USD 40,000 - 43,000; Full time

Job summary

ManpowerGroup Global, Inc. is seeking a Desktop Support for a government agency in Madison, onsite. The role supports the IT department and assists a team of professionals with device onboarding, deployment, and lifecycle management.

The ideal candidate will have excellent communication, attention to detail, and a proactive approach to problem-solving to thrive in a government IT environment.

Qualifications

• 3-5 years of experience with Microsoft Office applications.
• 2+ years of experience maintaining, updating, and deploying Apple products and iOS devices.
• 2+ years of experience with Mobile Device Management tools such as Workspace ONE or AirWatch.

Responsibilities

• Onboard and offboard government employee devices, including mobile devices and iPads.
• Assist with deploying, configuring, and retiring nearly 2,000 devices over the next 12 months.
• Maintain accurate inventory records and perform device audits.
• Support software migration efforts, including moving ticketing systems from Cherwell to Ivanti.
• Provide exceptional customer service and technical support during conferences and team events.

Skills

Microsoft Office

Tools

Workspace ONE

AirWatch

Job description

Our client, a government agency in the public sector, is seeking a Desktop Support to join their team. As a Desktop Support, you will be part of the IT Department supporting a dedicated team of professionals. The ideal candidate will have excellent communication skills, attention to detail, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Desktop Support

Location: Madison, WI - (Onsite)

Pay Range: $29 -$31 / hr.

What's the Job?

• Onboard and offboard government employee devices, including mobile devices and iPads
• Assist with deploying, configuring, and retiring nearly 2,000 devices over the next 12 months
• Maintain accurate inventory records and perform device audits
• Support software migration efforts, including moving ticketing systems from Cherwell to Ivanti
• Provide exceptional customer service and technical support during conferences and team events

What's Needed?

• 3-5 years of experience with Microsoft Office applications
• 2+ years of experience maintaining, updating, and deploying Apple products and iOS devices
• 2+ years of experience with Mobile Device Management tools such as Workspace ONE or AirWatch
• Experience in a customer-facing IT support role
• Ability to work onsite five days a week with occasional travel within the state