Desktop Support IV

Technoviz LLC; Madison (WI); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

Technoviz LLC is seeking a seasoned IT Desktop Support specialist to provide Tier 3 desktop support across a large enterprise. You will maintain workstation hardware and software, manage OS updates, support printers and peripherals, and handle incidents and service requests.

The role is remote with occasional on-site Madison visits, requires excellent written and verbal communication, and involves collaboration with a team of technicians and a project manager on projects and deployments.

Qualifications

• 5+ years of Tier 3 desktop support experience.
• Strong collaboration with a team and project manager.
• Proficient in OS maintenance and incident management.

Responsibilities

• Tier 3 support and maintenance of workstation software and hardware
• Support and maintenance of Operating Systems for user workstations
• Peripheral device support (printers/scanner/etc) and maintenance
• Incident and Service Request Management
• Technical assistance on projects as assigned by Desktop Support Supervisor

Skills

Tier 3 support

OS maintenance

Peripheral support

Incident management

Projects support

Customer communications

Tools

SCCM

Ivanti

GPO

Google Workspace

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development

Project Details

The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000+ end points and users across the state of Wisconsin.

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.

The candidate must work and live in the state of Wisconsin.

Responsibilities

• Tier 3 support and maintenance of workstation software and hardware
• Support and maintenance of Operating Systems for user workstations
• Peripheral device support (printers/scanner/etc) and maintenance
• Incident and Service Request Management
• Technical assistance on projects as assigned by Desktop Support Supervisor

Skillsets

Top Required Skills & Years of Experience

• Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
• Support and maintenance of Operating Systems for user workstations (5 years or more required)
• Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
• Incident and Service Request Management (5 years or more REQUIRED)
• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
• Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills

• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
• Patch Management
• Imaging experience using management tools (SCCM, Ivanti, etc.)
• Learning management system (LMS) support experience
• Google Workspace experience
• Microsoft's Group Policy Object (GPO) experience

Notes

Some occasional travel may be required to assist on project work in the prisons, or other offices for implementations. Option to use Company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month.

Flexible work from home options available.