Senior Desktop & IT Support Technician

Flex; Buffalo Grove (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Flex is seeking a Technician, IT Support based in Buffalo Grove, IL. This role reports to the IT department and focuses on installing and maintaining desktop hardware and software, office printers, and PC asset management to keep systems running smoothly.

You will perform PC repairs, configure mobile devices, deploy software updates, manage printer supplies, and provide first-line support for hardware, software, and network issues. Collaboration with the Network Admin and vendors is essential.

Qualifications

• Associate degree preferred or equivalent experience.
• Minimum 8 years related experience.
• Advanced PC hardware/software knowledge.

Responsibilities

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configure cellular phones for end users to meet corporate specifications
• Assists in determining suitable software to meet user requirements.
• Manage required supplies for printers (not to include paper).
• Install software, patches, and updates on desktops, laptops.
• Keep accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
• Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
• Assist Network Administrator/Analyst to troubleshoot end-users’ network-related issues.
• Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.

Skills

Desktop hardware and software

Windows 10/11

Active Directory

Mac OS / iOS / Android

Imaging deployment

Asset management

Education

Associate degree or equivalent experience

Job description

Flex is seeking a Technician, IT Support based in Buffalo Grove, IL. This role reports to the IT department and focuses on installing and maintaining desktop hardware and software, office printers, and PC asset management to keep systems running smoothly.

You will perform PC repairs, configure mobile devices, deploy software updates, manage printer supplies, and provide first-line support for hardware, software, and network issues. Collaboration with the Network Admin and vendors is essential.