Senior Field Print & Imaging Lead Technician

Flex Technology Group; Naperville (IL); On-site; USD 44,000 - 54,000; Full time

Job summary

FlexTG is seeking a Senior Copier/Printer Service Technician to lead field-based service in Naperville, IL. You will provide expert-level support for advanced print and imaging environments and lead critical deployments.

You will install, configure, and optimize networked print/scan solutions, troubleshoot complex issues, and mentor junior technicians while ensuring compliance with standards and safety.

Qualifications

• High school diploma or equivalent.
• 5+ years of industry experience servicing office technology, copiers, printers, or related equipment.
• Proven expertise troubleshooting complex equipment and connectivity issues.
• Experience installing and supporting networked print and scan environments.
• Demonstrated ability to independently manage escalations and customer-critical situations.

Responsibilities

• Lead high-impact service assignments and provide expert-level technical support for print and imaging environments.
• Install, configure, and optimize networked print and scan solutions.
• Troubleshoot hardware, software, and connectivity across diverse environments.
• Mentor and coach technicians across experience levels and guide escalations.
• Document troubleshooting procedures and maintain service records.

Skills

Network troubleshooting

Customer service orientation

Technical leadership

Education

High school diploma or equivalent

Bachelor's degree in a technical discipline

Tools

HP certifications

Lexmark certifications

Canon certifications

Job description

FlexTG is seeking a Senior Copier/Printer Service Technician to lead field-based service in Naperville, IL. You will provide expert-level support for advanced print and imaging environments and lead critical deployments.

You will install, configure, and optimize networked print/scan solutions, troubleshoot complex issues, and mentor junior technicians while ensuring compliance with standards and safety.