IT Support Technician

Flex; Buffalo Grove (IL); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Flex is seeking a Technician, IT Support based in Buffalo Grove, IL. This role reports to the IT department and focuses on installing and maintaining desktop hardware and software, office printers, and PC asset management to keep systems running smoothly.

You will perform PC repairs, configure mobile devices, deploy software updates, manage printer supplies, and provide first-line support for hardware, software, and network issues. Collaboration with the Network Admin and vendors is essential.

Formación

• Associate degree preferred or equivalent experience.
• Minimum 8 years related experience.
• Advanced PC hardware/software knowledge.

Responsabilidades

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configure cellular phones for end users to meet corporate specifications
• Assists in determining suitable software to meet user requirements.
• Manage required supplies for printers (not to include paper).
• Install software, patches, and updates on desktops, laptops.
• Keep accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
• Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
• Assist Network Administrator/Analyst to troubleshoot end-users’ network-related issues.
• Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.

Conocimientos

Desktop hardware and software

Windows 10/11

Active Directory

Mac OS / iOS / Android

Imaging deployment

Asset management

Educación

Associate degree or equivalent experience

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Summary:

The “Technician, IT Support” will be based in ……., reporting to ……

This role will be In charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.

Responsibilities:

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configure cellular phones for end users to meet corporate specifications
• Assists in determining suitable software to meet user requirements.
• Manage required supplies for printers (not to include paper).
• Install software, patches, and updates on desktops, laptops.
• Keep accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
• Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
• Assist Network Administrator/Analyst to troubleshoot end-users’ network-related issues.
• Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.

Qualifications:

• An associate degree is preferred or equivalent experience and training.
• Typically requires a minimum of 8 years of related experience.
• Working knowledge of PC architecture.
• Advanced knowledge of Windows 10 and 11.
• Working knowledge of Active Directory, Mac OS, Android, and iOS.
• Advance knowledge of imaging processes used for deployment of PCs in standard environments.
• Demonstrates advanced technical skills, which may be, used to conduct on-the-job training and/guide other associates.
• Highly skilled with ability to move between shifts, products, and applications.
• Demonstrates advanced technologies as well as functional techniques and improves processes.
• Takes action and requires high degree of initiative to resolve problems and develop recommendations.
• Microsoft Certified Systems Engineer a plus.
• Contributes to and improves technical techniques and concepts. Resolutions may impact BU, Region, or corporate level.
• Acts singly to define methods and procedures on new assignments.
• May provide guidance to other non-exempt personnel.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).