Sr. Desktop Field Engineer

Resolution Technologies, Inc.; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Resolution Technologies, Inc. seeks a Sr. Desktop Field Engineer to serve as the primary hands-on technical contact across client sites with extensive weekly travel. You will manage desktop hardware, software, and cloud identities while ensuring high uptime and strict adherence to schedules.

The role requires CompTIA A+ and Microsoft certifications, 3–5 years of field experience, and strong Windows, AD, and Intune skills, with a focus on customer service and ITSM-based incident tracking.

Qualifications

• CompTIA A+ and relevant Microsoft Certifications required.
• 3–5 years of hands-on desktop field support or endpoint engineering experience.
• Advanced proficiency in Windows OS troubleshooting (Windows 10/11).
• Deep working knowledge of Active Directory, Group Policy, and Intune.
• Foundational knowledge of network infrastructure (DHCP, DNS, VPN, Wi-Fi).

Responsibilities

• Provide onsite hardware & infrastructure support for desktops, laptops, printers, and peripherals.
• Provision, image, and deploy new hardware using endpoint management tools.
• Perform data center and network tasks: rack/stack, cable management, switch/router troubleshooting.
• Manage user identities and access in AD and Entra ID; configure Intune endpoints.
• Travel weekly to client sites and branch offices per dispatch requirements.
• Track incidents and service requests using ServiceNow or Jira; adhere to SLAs and security policies.
• Create and update technical documentation, trip reports, and service logs.

Skills

Windows OS troubleshooting

Active Directory

Intune

Microsoft 365

Endpoint deployment

Network fundamentals

ITSM tools

Tools

ServiceNow

Jira

Microsoft Intune

Job description

Sr. Desktop Field EngineerThis highly mobile, customer-facing role requires an adaptable IT professional capable of managing both physical hardware and cloud environments. The primary objective is to minimize client downtime while maintaining excellent communication and adhering strictly to travel and service schedules.Sr. Desktop Field Engineer Position Overview:The Field Engineer will act as the primary, hands-on technical point of contact across various regional or national client sites. Requiring extensive weekly travel, this role combines "white-glove" customer service with advanced troubleshooting across hardware, software, user identity, and network infrastructure.Sr. Desktop Field Engineer Core ResponsibilitiesOnsite Hardware & Infrastructure SupportProvide break-fix support for desktops, laptops, printers, and peripheral devices across client sites.Provision, image, and deploy new hardware using modern endpoint management tools.Perform routine data center and network tasks, including rack/stack, cable management, switch/router troubleshooting, and escorting third-party vendors.Conduct periodic physical hardware audits and maintain accurate local inventory records.Cloud Identity & Device ManagementManage and administer user identities, access, and permissions in Active Directory and Azure Active Directory (Entra ID).Enroll, configure, and secure endpoints utilizing Microsoft Intune.Troubleshoot Exchange and Microsoft 365 application issues (e.g., Outlook connectivity, Teams, and OneDrive).Ensure device compliance, configure policies, and support OS troubleshooting for Windows environments.Travel, Logistics & Service ManagementExecute extensive weekly travel (driving or flying) to client sites and branch offices based on dispatch requirements.Track and manage all incidents, service requests, and hardware replacements using ITSM platforms like ServiceNow or Jira.Ensure all on-site work adheres to defined Service Level Agreements (SLAs), company security policies, and compliance standards.Create and update technical documentation, trip reports, and service logs.Qualifications & RequirementsCertifications: CompTIA A+ and relevant Microsoft Certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, MCSA, or MCSE) are required.CCNA, Network+, and other network certifications are not required but are a major plus.Experience: 3–5 years of proven, hands-on experience in desktop field support or a related endpoint engineering role.Technical Skills:Advanced proficiency in Windows OS troubleshooting (Windows 10/11).Deep working knowledge of Active Directory, Group Policy, and Intune.Foundational knowledge of network infrastructure (DHCP, DNS, VPN, Wi-Fi).Soft Skills: Exceptional problem-solving skills, the ability to work independently without direct supervision, and the stamina to manage a demanding weekly travel schedule.Physical/Logistical: Must have a valid driver's license, the ability to lift up to 50 lbs, and a reliable, ready-to-travel status#RT#DICEJOBS