Senior Desktop & Endpoint Services Lead

Jobylon AB; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobylon AB is seeking a Lead, Desktop Services to drive end-user technology deployment, support, and lifecycle management company-wide. You will lead endpoint deployments, coordinate refreshes, ensure security and compliance, and act as the primary escalation point for complex desktop issues.

In this role you will partner with Infrastructure, Security, Networking, and business stakeholders to deliver integrated solutions, while championing continuous improvement and strong documentation

Qualifications

• 5+ years of experience supporting enterprise desktop and workplace technologies.
• Experience deploying and supporting Windows OS, laptops/desktops, printers, mobile devices, Microsoft 365, and endpoint management platforms such as Intune, MECM/SCCM, Workspace ONE.
• Ability to manage multiple priorities with minimal supervision.
• Strong coordination of technical activities, projects, and operational support.
• Excellent troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ownership and accountability, independent decision-making, customer-first mindset, and continuous improvement.

Responsibilities

• Oversee deployment, configuration, and support of laptops, desktops, printers, and mobile devices.
• Coordinate hardware refreshes, office openings/relocations, and technology rollouts.
• Ensure endpoint deployments meet security, compliance, and standards; partner with vendors.
• Coordinate daily Desktop Services activities: incidents, service requests, projects; maintain SLAs.
• Act as primary escalation point for complex desktop/endpoint issues; monitor performance.
• Lead troubleshooting for critical incidents; collaborate with Infra, Security, Networking, Service Desk, stakeholders.
• Develop and maintain technical documentation and knowledge articles; drive continuous improvement.

Skills

Desktop support

Windows OS

Laptops & desktops

Mobile devices

Printer solutions

Microsoft 365

Intune

MECM/SCCM

Workspace ONE

Endpoint management

Incident coordination

Troubleshooting

Communication skills

Tools

ServiceNow

ITIL Foundation

Job description

Jobylon AB is seeking a Lead, Desktop Services to drive end-user technology deployment, support, and lifecycle management company-wide. You will lead endpoint deployments, coordinate refreshes, ensure security and compliance, and act as the primary escalation point for complex desktop issues.

In this role you will partner with Infrastructure, Security, Networking, and business stakeholders to deliver integrated solutions, while championing continuous improvement and strong documentation