Lead Desktop Support Engineer – Windows & M365

KBR Careers

Huntsville (AL)

On-site

USD 85,000 - 105,000

Full time

4 days ago

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Benefits offered by this job

Bonuses and incentives

Comprehensive benefits package

Job summary

KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and operational leadership across a complex enterprise computing environment. This role serves as a senior escalation resource for desktop, endpoint, and end-user support services while helping ensure timely resolution of incidents and service requests in line with SLAs.

The successful candidate will lead, mentor, and direct support personnel, collaborate with infrastructure, cybersecurity, and business

Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.
5+ years of enterprise desktop support experience.
Experience providing Tier 2/3 desktop support in a Microsoft-based environment.
Experience leading, mentoring, or directing other technical support professionals.

Responsibilities

Provide senior escalation for complex desktop, endpoint, and end-user issues.
Lead and mentor support personnel across multiple offices and locations.
Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices.
Install and support Windows OS, Microsoft 365, Teams, and related enterprise technologies.
Support VDI and remote-access technologies; assist with network and printer issues.