Senior Desktop Support Team Lead – Enterprise Windows & 365

KBR Careers; Colorado Springs (CO); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, vision insurance

Paid time off

Job summary

KBR is seeking a Senior IT Customer Support Analyst to provide advanced desktop and end-user support across a complex enterprise environment. You will lead a regional team, mentor technicians, and ensure incident resolution within SLAs while coordinating with network, cybersecurity, and business units.

Responsibilities include leading Tier 2/3 desktop support, managing assets, and delivering executive support, AV and VDI services, and regional project deployments.

Qualifications

• Bachelor's degree in IT, Computer Science, Information Systems, Engineering, or equivalent.
• 5+ years of enterprise desktop support experience.
• Experience providing Tier 2/3 desktop support in a Microsoft-based environment.
• Experience leading, mentoring, or directing other technical support professionals.

Responsibilities

• Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
• Lead or coordinate daily activities of dispersed support personnel and provide mentorship.
• Configure and support laptops, desktops, and mobile devices; troubleshoot MFA, SSO, and digital certificates.
• Develop and improve support processes, runbooks, and operational dashboards.

Skills

Desktop support

Leadership

Incident management

Customer service

Education

Bachelor's degree in IT/CS/IS/Engineering

Tools

Microsoft Windows

Microsoft 365

VDI/Remote access

Print servers/Printers

SAP

Job description

KBR is seeking a Senior IT Customer Support Analyst to provide advanced desktop and end-user support across a complex enterprise environment. You will lead a regional team, mentor technicians, and ensure incident resolution within SLAs while coordinating with network, cybersecurity, and business units.

Responsibilities include leading Tier 2/3 desktop support, managing assets, and delivering executive support, AV and VDI services, and regional project deployments.