Lead Technician, Desktop Services

JobDiva, Inc.; Orlando (FL); On-site; USD 60,000 - 85,000; Part time

Job summary

JobDiva, Inc. is seeking a Lead Technician, Desktop Services in Orlando to oversee endpoint deployments and technology refreshes across laptops, desktops, printers, and mobile devices.

You will coordinate hardware refreshes, office openings, relocations, and technology rollouts while ensuring security and compliance. The role requires 5+ years in enterprise desktop support, strong collaboration with multiple stakeholders, and a customer-first mindset.

Qualifications

• 5+ years in enterprise desktop support.
• Experience deploying and supporting Windows OS, laptops/desktops, printing, mobile, and Microsoft 365.
• Ability to independently manage multiple priorities with minimal supervision.
• Strong written and verbal communication skills.

Responsibilities

• Lead Endpoint Deployments and Technology Refreshes: oversee deployment/configuration/support of laptops, desktops, printers, mobile devices, and workplace tech.
• Coordinate hardware refreshes, office openings, relocations, and tech rollouts.
• Ensure endpoint deployments meet security/compliance standards.
• Partner with vendors and internal teams to deliver implementations.

Skills

Windows OS

Laptops & desktops

Enterprise printing

Mobile devices

Microsoft 365

Endpoint management (Intune)

Endpoint management (MECM/SCCM)

Workspace ONE

Tools

Intune

MECM/SCCM

Workspace ONE

Job description

At-a-Glance:

Are you ready to build your career by joining a global hospitality company. If so, our client is hiring a Lead Technician, Desktop Services.

Position Type:

• Contract
• Onsite

Required:

• Required Qualifications
  • 5+ years of experience supporting enterprise desktop and workplace technologies.
• Demonstrated experience deploying and supporting:
  • Windows operating systems
  • Laptops and desktop computers
  • Enterprise printing solutions
  • Mobile devices
  • Microsoft 365 technologies
  • Endpoint management platforms such as Intune, MECM/SCCM, Workspace ONE, or similar solutions
• Proven ability to independently manage multiple priorities and deliver results with minimal supervision.
• Strong experience coordinating technical activities, projects, and operational support efforts.
• Exceptional troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Preferred Qualifications
  • Experience leading enterprise endpoint refresh or deployment programs.
  • ITIL Foundation certification.
  • Microsoft endpoint management or workplace technology certifications.
  • Experience with ServiceNow or similar IT service management platforms.
• Demonstrate Ownership and accountability for results.
• Ability to operate independently and make sound decisions
• Strong coordination and organizational skills.
• A customer-first mindset.
• Technical depth across endpoint technologies.
• Ability to influence outcomes through collaboration and leadership
• Passion for continuous improvement and operational excellence.

Responsibilities:

• Lead Endpoint Deployments and Technology Refreshes
  • Oversee the deployment, configuration, and support of laptops, desktops, printers, mobile devices, and workplace technology solutions.
  • Coordinate enterprise hardware refreses, office openings, relocations, and technology rollouts.
  • Ensure all endpoint deployments meet security, compliance, and operational standards.
  • Partner with vendors and internal technology teams to deliver successful technology implementations.
• Drive Operational Excellence
  • Coordinate daily Desktop Services activities, ensuring timely completion of incidents, service requests, and project deliverables.
  • Prioritize workloads across multiple initiatives while maintaining service-level commitments.
  • Act as the primary escalation point for complex desktop, printing, and endpoint-related issues.
  • Monitor operational performance and identify opportunities for service improvement.
• Provide Technical Leadership
  • Lead troubleshooting efforts for critical incidents and high-impact business issues.
  • Collaborate with Infrastructure, Security, Networking, Service Desk, and business stakeholders to deliver integrated technology solutions.
• Champion Continuous Improvement
  • Develop and maintain technical documentation, standards, and knowledge articles.
  • Analyze recurring issues and implement proactive solutions to prevent future incidents.
  • Support strategic initiatives that modernize and enhance workplace technology services.