Senior Deposit Operations Lead — Process Excellence

SECU Credit Union; Linthicum (MD); On-site; USD 33,916 - 44,110; Full time

Benefits offered by this job

Medical, vision, dental benefits

401(k) plan with company matching

Generous sick, vacation and personal leave

Annual corporate-wide incentives

Job summary

A community-focused financial institution is seeking a Senior Deposit Operations Specialist based in Linthicum, MD. This full-time position involves ensuring exceptional service for members while managing a range of account functions. Ideal candidates have at least 5 years of customer service in banking, a Bachelor's degree, and strong analytical and communication skills. Benefits include competitive pay and comprehensive health coverage.

Qualifications

• At least 5 years of customer service and banking or financial experience preferred.
• Certified IRA Specialist and/or National Check Professional Certification preferred.

Responsibilities

• Monitor daily workflow to meet service level agreements (SLAs).
• Support training of new hires and evaluate on-job training (OJT).
• Assist with the development of training materials.

Skills

Analytical skills

Communication skills

Attention to detail

Customer service

Multitasking

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

A community-focused financial institution is seeking a Senior Deposit Operations Specialist based in Linthicum, MD. This full-time position involves ensuring exceptional service for members while managing a range of account functions. Ideal candidates have at least 5 years of customer service in banking, a Bachelor's degree, and strong analytical and communication skills. Benefits include competitive pay and comprehensive health coverage.