Deposit Operations Manager

Lincoln-Federal-Savings-Bank-1; Lincoln (NE); On-site; USD 75,000 - 110,000; Full time

Job summary

Lincoln Federal Savings Bank is seeking a Deposit Operations Manager to lead our deposit services team. You will drive efficiency, ensure accuracy and regulatory compliance, and align operations with customer-focused priorities.

This role requires supervisory experience, knowledge of deposit products, and strong communication. You will partner with product, risk, and vendor teams to implement improvements and deliver exceptional service to customers and colleagues.

Qualifications

• Bachelor's degree as specified in the Education section.
• Several years of deposit operations or retail banking experience.
• Supervisory or managerial experience demonstrating leadership.
• Knowledge of regulatory requirements related to deposit accounts.
• Excellent communication and customer service skills.
• Strong analytical abilities and problem-solving skills.
• Proficiency with Microsoft Office.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Lead deposit operations, ensuring accuracy, efficiency, and compliance.
• Oversee check clearing, ACH processing, and reconciliation tasks.
• Develop plans to improve service quality for customers and staff.
• Stay current with technology relevant to deposit services.
• Manage vendor relationships and negotiate contracts as needed.
• Provide training and development for staff.
• Collaborate with product teams to implement updates.
• Handle escalated customer issues with high-quality service.

Skills

Communication skills

Customer service skills

Analytical thinking

Problem solving

Microsoft Office proficiency

Relationship building

Education

Bachelor’s degree in Business Administration, Finance, Economics, or related field

Tools

Microsoft Office Suite

Job description

Description

At Lincoln Federal Savings Bank, we're not just about banking; we're about building careers. Join our team and discover a dynamic work environment where your talents are valued, and opportunities for growth are abundant. Whether you're passionate about customer service, finance, technology, or operations, we offer a range of career paths to suit your interests and expertise. With a commitment to fostering a supportive culture and investing in our employees' development, Lincoln Federal Savings Bank is the place where you can thrive professionally. Join us in shaping the future of banking while advancing your career.

The Deposit Operations Manager is responsible for leading the bank's deposit operations function, ensuring that all deposit-related processes are accurate, efficient, compliant, and customer-focused. This role combines operational leadership, process improvement, regulatory compliance, team management, and strategic planning to support both customers and internal employees.

Essential Functions:

• Shape operations strategy and drive process improvements, identify opportunities to streamline workflows, enhance efficiency, and reduce risk. Implement best practices and automation solutions to optimize workflows while ensuring accuracy and compliance with regulatory standards.
• Manage and oversee the daily operations for check clearing, ACH processing, transaction processing, debit card operations, remote deposit capture, and reconciliation within the required timeframes and troubleshoot item processing issues.
• Develop plans and objectives to ensure that deposit operational functions deliver a high standard of service to customers and employees.
• Maintain current knowledge of technological developments as related to areas of responsibility.
• Manage relationships with third-party vendors and service providers involved in deposit services, including negotiating contracts, monitoring service levels, and ensuring compliance with agreements
• Provide ongoing training and development opportunities for deposit services staff to enhance their skills.
• Manage various special projects assigned to the operational area as delegated by management.
• Implements and maintains established department and Bank policies, procedures and objectives and quality assurance.
• Collaborate with product development teams to review and enhance deposit procedures and services and ensure timely implementation of product updates and enhancements.
• Establish rapport while managing escalated and complex customer issues and ensuring high-quality customer service.
• Serve as the bank’s deposit operations expert, providing guidance and support on deposit-related products, services, and procedures.
• Exhibits superior customer service as a Lincoln Federal Savings Bank team member.
• Perform other duties as assigned to support the overall goals of the organization.

Education/Qualifications/Skills/Abilities:

• Bachelor’s degree in Business Administration, Finance, Economics, or related field, required.
• Several years of experience in deposit operations or retail banking, with a strong understanding of retail banking, deposit products, and services.
• Previous experience in a supervisory or managerial role, with demonstrated leadership and management skills.
• Experience with process improvement and operations efficiency initiatives.
• Knowledge of regulatory requirements and compliance standards related to deposit accounts.
• Excellent communication, relationship building, interpersonal and customer service skills, with the ability to effectively interact with customers, colleagues, and senior management.
• Strong analytical and critical thinking skills, with the ability to identify issues, analyze root causes, and implement effective solutions.
• Proficient in Microsoft Office Suite.
• Attention to detail, accuracy, and the ability to prioritize and manage multiple tasks in a fast-paced environment.

Lincoln Federal Savings Bank is an Equal Opportunity Employer.