Banking Customer Service Specialist - Growth & Perks

Capital Bank; Rockville (MD); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision coverage

Company paid life insurance

Disability insurance

401k and employer contributions

Job summary

Capital Bank is seeking aDeposit Services Associate to support servicing deposit accounts, process transactions, and open new customer accounts at our Church Street Branch in Maryland. You will handle research, ensure accuracy, and deliver superior customer service on site.

You will identify cross-sell opportunities with Relationship Managers and Treasury Specialists, participate in marketing efforts, and support outbound calling to existing customers.

Qualifications

• One year of college education or equivalent work experience.
• One year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union.
• Detail oriented.
• Commitment to the delivery of superior customer service.
• Ability to work successfully with a wide variety of people in a team environment.
• Ability to solve problems and use sound judgement.
• Strong interest in building a career in the Financial Services Industry.
• Willingness to work at other locations when necessary.

Responsibilities

• Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations.
• Ensure a high level of customer satisfaction through the delivery of superior service
• Conduct all tasks following established bank policies and procedures
• Identify opportunities to cross-sell additional products and services to existing customers
• Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services.
• Actively support all marketing campaigns
• Participate in outbound calling activities

Skills

Communication skills

Customer service

Education

One year of college education or equivalent work experience

Tools

Microsoft Office (Word, Excel)

Job description

Capital Bank is seeking aDeposit Services Associate to support servicing deposit accounts, process transactions, and open new customer accounts at our Church Street Branch in Maryland. You will handle research, ensure accuracy, and deliver superior customer service on site.

You will identify cross-sell opportunities with Relationship Managers and Treasury Specialists, participate in marketing efforts, and support outbound calling to existing customers.