Senior Dental Front Desk & Admissions Lead

University of Tennessee; Memphis (TN); On-site; USD 43,841,000 - 59,314,000; Full time

Job summary

University of Tennessee College of Dentistry seeks a Senior Admitting Clerk to manage the day-to-day front desk activities, including clerical work and creating/updating patient records in the Clinical Software for the College of Dentistry.

Responsibilities include creating records for screenings and clinics, verifying demographics, capturing patient photos, answering multi-line calls, and processing payments while maintaining accurate records and records reconciliation.

Qualifications

• High School Diploma or GED (transcripts required).
• One year of clerical experience; dental/medical office experience preferred.
• Excellent customer service skills and strong written and verbal communication.
• Ability to manage a multi-line telephone and fast-paced environment.

Responsibilities

• Create new patient records for screenings, orientation, and various clinics.
• Verify patient demographics and enter information into Clinical Management software.
• Capture patient photos and signatures for forms and consent.
• Answer multi-line phone, greet patients and visitors to the department.
• Manage medical consults for undergraduate patients and coordinate with students.
• Maintain Access database for yearly patient flow and referrals.
• Process payments via credit cards, cash, and online methods.
• Reconcile payments with accounting software per financial policies.

Skills

Customer service

Communication skills

Phone handling

Clerical / data entry

Education

High School Diploma or GED

Job description

University of Tennessee College of Dentistry seeks a Senior Admitting Clerk to manage the day-to-day front desk activities, including clerical work and creating/updating patient records in the Clinical Software for the College of Dentistry.

Responsibilities include creating records for screenings and clinics, verifying demographics, capturing patient photos, answering multi-line calls, and processing payments while maintaining accurate records and records reconciliation.