Dental Front Desk Lead & Records Specialist

UT Health Sciences; Memphis (TN); On-site; USD 20,000 - 29,000; Full time

Job summary

UT Health Sciences in Memphis oversees the Senior Admitting Clerk role. The position supports front desk operations, clerical work, and patient record maintenance using the Clinical Software for the College of Dentistry.

Responsibilities include creating records, demographics verification, payment processing, and coordinating undergraduate patient services. The role emphasizes accuracy, customer service, and timely communication within a dental college environment.

Qualifications

• High school diploma or GED required; transcripts required.
• 1 year of clerical experience; dental/medical office preferred.
• Experience with clinical management software and data entry.

Responsibilities

• Create new patient records for screening, orientation, and various clinics.
• Verify patient demographics and enter information into Clinical Management software.
• Capture patient photos and obtain signatures for forms and consent.
• Answer multi-line telephone and greet patients/visitors for the department.
• Manage Medical Consults for undergraduate patients and alert assigned students.
• Manage the Access database recording yearly flow of patients accepted/declined/did not show.
• Process payments from patients (credit cards, cash, online) and reconcile with banking reports.
• Inform patients of balances due or credits via phone; collect payment data.
• Perform other duties as assigned.

Skills

Customer service

Fast-paced environment

Written & verbal communication

Multi-line telephone

Education

High school diploma or GED

Tools

Clinical Management software

Job description

UT Health Sciences in Memphis oversees the Senior Admitting Clerk role. The position supports front desk operations, clerical work, and patient record maintenance using the Clinical Software for the College of Dentistry.

Responsibilities include creating records, demographics verification, payment processing, and coordinating undergraduate patient services. The role emphasizes accuracy, customer service, and timely communication within a dental college environment.