Senior Admitting Clerk-Operatory

UT Health Sciences; Memphis (TN); On-site; USD 20,000 - 29,000; Full time

Job summary

UT Health Sciences in Memphis oversees the Senior Admitting Clerk role. The position supports front desk operations, clerical work, and patient record maintenance using the Clinical Software for the College of Dentistry.

Responsibilities include creating records, demographics verification, payment processing, and coordinating undergraduate patient services. The role emphasizes accuracy, customer service, and timely communication within a dental college environment.

Qualifications

• High school diploma or GED required; transcripts required.
• 1 year of clerical experience; dental/medical office preferred.
• Experience with clinical management software and data entry.

Responsibilities

• Create new patient records for screening, orientation, and various clinics.
• Verify patient demographics and enter information into Clinical Management software.
• Capture patient photos and obtain signatures for forms and consent.
• Answer multi-line telephone and greet patients/visitors for the department.
• Manage Medical Consults for undergraduate patients and alert assigned students.
• Manage the Access database recording yearly flow of patients accepted/declined/did not show.
• Process payments from patients (credit cards, cash, online) and reconcile with banking reports.
• Inform patients of balances due or credits via phone; collect payment data.
• Perform other duties as assigned.

Skills

Customer service

Fast-paced environment

Written & verbal communication

Multi-line telephone

Education

High school diploma or GED

Tools

Clinical Management software

Job description

Job Summary/Essential Job Functions

The Senior Admitting Clerk maintains the day-to-day activities of the front desk, including clerical and creating/updating patient records in the Clinical Software for the College of Dentistry.

Job Description

Market Range: 04

Hiring Salary: $18.00/Hourly

The Senior Admitting Clerk maintains the day-to-day activities of the front desk, including clerical and creating/updating patient records in the Clinical Software for the College of Dentistry.

Responsibilities

• Creates new patient records for screening, orientation, oral diagnosis, emergency, pediatric, oral surgery, dental hygiene, and undergrad clinic.
• Verifies patient demographics and enters information into Clinical Management software.
• Captures patient photos for chart and signatures for proper forms and consent.
• Answers multi-line telephone and greet patients/visitors for the department.
• Manages the Medical Consults for all undergraduate patients and alerts undergraduate students assigned to the case.
• Manages the Access database which records the yearly flow of potential patients to the College that were accepted, declined, referred and/or did not show for screening/orientation appointment.
• Process payments from patients including but not limited to credit cards, cash payments, and online payment methods.
• Reconciles cash, check, and credit card payments with the Patient Accounting Software's bank deposit reports to comply with the College of Dentistry's financial policies and procedures.
• Interacts with patients via phone to inform them of balances due or credit balances owed to the patient.
• Collects payments data to process payments via phone by credit card payments and other current and future payments.
• Performs other duties as assigne d.

Qualifications

MINIMUM REQUIREMENTS:

Education

High School Diploma or GED. (TRANSCRIPTS REQUIRED)

Experience

One (1) year of clerical experience. (Experience in a dental or medical office is preferred.)

Knowledge, Skills, And Abilities

• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to manage a multi-line telephone.