Senior Admitting Clerk-Operatory

University of Tennessee; Memphis (TN); On-site; USD 43,841,000 - 59,314,000; Full time

Job summary

University of Tennessee College of Dentistry seeks a Senior Admitting Clerk to manage the day-to-day front desk activities, including clerical work and creating/updating patient records in the Clinical Software for the College of Dentistry.

Responsibilities include creating records for screenings and clinics, verifying demographics, capturing patient photos, answering multi-line calls, and processing payments while maintaining accurate records and records reconciliation.

Qualifications

• High School Diploma or GED (transcripts required).
• One year of clerical experience; dental/medical office experience preferred.
• Excellent customer service skills and strong written and verbal communication.
• Ability to manage a multi-line telephone and fast-paced environment.

Responsibilities

• Create new patient records for screenings, orientation, and various clinics.
• Verify patient demographics and enter information into Clinical Management software.
• Capture patient photos and signatures for forms and consent.
• Answer multi-line phone, greet patients and visitors to the department.
• Manage medical consults for undergraduate patients and coordinate with students.
• Maintain Access database for yearly patient flow and referrals.
• Process payments via credit cards, cash, and online methods.
• Reconcile payments with accounting software per financial policies.

Skills

Customer service

Communication skills

Phone handling

Clerical / data entry

Education

High School Diploma or GED

Job description

Market Range: 04 Hiring Salary: $18.00/Hourly

Job Summary / Essential Job Functions

The Senior Admitting Clerk maintains the day-to-day activities of the front desk, including clerical and creating/updating patient records in the Clinical Software for the College of Dentistry.

• Creates new patient records for screening, orientation, oral diagnosis, emergency, pediatric, oral surgery, dental hygiene, and undergrad clinic.
• Verifies patient demographics and enters information into Clinical Management software.
• Captures patient photos for chart and signatures for proper forms and consent.
• Answers multi-line telephone and greet patients/visitors for the department.
• Manages the Medical Consults for all undergraduate patients and alerts undergraduate students assigned to the case.
• Manages the Access database which records the yearly flow of potential patients to the College that were accepted, declined, referred and/or did not show for screening/orientation appointment.
• Process payments from patients including but not limited to credit cards, cash payments, and online payment methods.
• Reconciles cash, check, and credit card payments with the Patient Accounting Software's bank deposit reports to comply with the College of Dentistry's financial policies and procedures.
• Interacts with patients via phone to inform them of balances due or credit balances owed to the patient.
• Collects payments data to process payments via phone by credit card payments and other current and future payments.
• Performs other duties as assigne d.

Minimum Requirements

Education

High School Diploma or GED. (TRANSCRIPTS REQUIRED)

Experience

One (1) year of clerical experience. (Experience in a dental or medical office is preferred.)

Knowledge, Skills, and Abilities

• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to manage a multi-line telephone.