Dental Clinic Front Desk & Scheduling Specialist II

University of Florida; Gainesville (FL); Presencial; USD 36.000 - 40.000; Jornada completa

Descripción de la vacante

The University of Florida is seeking a Clinical Service Representative II to support the dental clinic’s front desk and patient care operations. You will handle patient intake, scheduling, insurance verification, and payments, using Axium and our clinic policies to ensure smooth visits.

Responsibilities include answering calls, arranging care, authorizations, appointment confirmations, and daily reporting, while providing exceptional customer service to patients and dental staff.

Formación

• High school diploma or equivalent and two years of relevant office experience.
• Appropriate college coursework or vocational/technical training may substitute for the required experience.

Responsabilidades

• Customer Service – answers incoming calls from patients, dentists and other dental care providers (internal and external).
• Arranged Care – Schedules patient appointments and obtains prior dental records and studies if appropriate.
• Enrollment and Authorization – Gathers and verifies patient information including demographics, insurance coverage and financial status. Obtains authorization for clinical care and procedures.
• Point of Service Operations – Greets patients and collects deductibles, co-payments or deposits on services. Provides and signs forms as needed.
• Confirm appointments 24 hours in advance; coordinate with residents, faculty and patients; and laboratory coordination of cases, recall. Initiates calls to schedule recall and recare appointments.
• Completes daily, weekly, etc. reporting requirements.
• Researches and works with COD Business Office to resolve insurance or patient transaction or financial account errors.
• Fill in for other front office positions as needed.

Conocimientos

Customer service

Attention to detail

Time management

Prioritization

Educación

High school diploma or equivalent

College degree

Descripción del empleo

The University of Florida is seeking a Clinical Service Representative II to support the dental clinic’s front desk and patient care operations. You will handle patient intake, scheduling, insurance verification, and payments, using Axium and our clinic policies to ensure smooth visits.

Responsibilities include answering calls, arranging care, authorizations, appointment confirmations, and daily reporting, while providing exceptional customer service to patients and dental staff.