Dental Front Desk & Patient Services Coordinator

Lincoln Memorial University; Knoxville (TN); On-site; USD 36,000 - 42,000; Full time

Job summary

Lincoln Memorial University in Tennessee seeks a Front Desk Coordinator for the LMU Dental Clinic. You will greet patients, assist with forms, and manage scheduling while verifying Medicaid status and handling CareCredit financing. Proficiency with EHR software and strong customer service are essential.

This full-time role emphasizes accurate record-keeping, cash handling, and collaboration with dental staff and students to ensure smooth patient flow and compliant operations.

Qualifications

• High school diploma or equivalent.
• 2 years experience in a medical or dental office setting.
• This position is sedentary, requiring extended sitting with occasional walking and standing.
• Tasks may involve lifting no more than 25 pounds and occasionally carrying items like files or office supplies.
• Able to multitask and prioritize tasks in a fast-paced environment.

Responsibilities

• Greet patients as they arrive and provide a welcoming environment.
• Assist patients in filling out forms and obtaining necessary signatures.
• Answer phones and schedule patients for dental screenings or treatment, addressing questions and concerns.
• Verify patient financials before treatment; uphold clinic payment policy.
• Verify active Medicaid status on the day of the patient’s appointment.
• Assist with CareCredit financing and reconcile end-of-day reports with receipts.
• Print student documents and patient forms as needed.
• Keep the reception area clean and organized; order office supplies.

Skills

Communication

Teamwork

Customer service

EHR proficiency

Attention to detail

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) software

Job description

Lincoln Memorial University in Tennessee seeks a Front Desk Coordinator for the LMU Dental Clinic. You will greet patients, assist with forms, and manage scheduling while verifying Medicaid status and handling CareCredit financing. Proficiency with EHR software and strong customer service are essential.

This full-time role emphasizes accurate record-keeping, cash handling, and collaboration with dental staff and students to ensure smooth patient flow and compliant operations.