Senior Delivery Lead, ServiceNow Enterprise Programs

Cognizant Technology Solutions Corporation; Irving (TX); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation seeks a Delivery Lead – Associate Director to oversee a portfolio of ServiceNow engagements from Bay Area, CA. The role blends hybrid office presence with remote US work, focusing on outcomes, governance, and cross-functional collaboration.

You will guide large enterprise delivery, manage risks and financials, and champion platform transformations and automation to accelerate client success and growth.

Qualifications

• Proven delivery leadership across enterprise technology delivery.
• Experience leading portfolio or multiple large client engagements.
• Strong understanding of enterprise platform transformation and IT services.

Responsibilities

• Lead end-to-end delivery across multiple enterprise accounts, ensuring quality and outcomes.
• Build relationships with senior client stakeholders and manage escalations.
• Oversee transformation programs and managed services with governance and financial objectives.
• Drive platform-led transformation across ServiceNow capabilities (ITSM, ITOM, CSM, HRSD, IRM, FSM, SPM, CMDB).
• Manage portfolio financial performance including revenue, margins, and utilization.

Skills

Delivery leadership

Portfolio management

Executive communication

Risk management

Client stakeholder management

Strategic oversight

Growth enablement

GenAI adoption

Job description

Cognizant Technology Solutions Corporation seeks a Delivery Lead – Associate Director to oversee a portfolio of ServiceNow engagements from Bay Area, CA. The role blends hybrid office presence with remote US work, focusing on outcomes, governance, and cross-functional collaboration.

You will guide large enterprise delivery, manage risks and financials, and champion platform transformations and automation to accelerate client success and growth.