Senior Delivery Lead, ServiceNow & Transformation

Cognizant

Bridgewater Township (NJ)

Hybrid

USD 140,000 - 160,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid holidays

Paid Time Off

401(k) plan

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation in Bridgewater, NJ, is seeking a Delivery Lead – Associate Director to steer a portfolio of ServiceNow engagements with end-to-end accountability for outcomes, delivery quality, and financial performance.

You will lead multi-account delivery, partner with senior stakeholders, drive platform-led transformation across ITSM, ITOM, CSM, HRSD, and automation, and build strong delivery teams in a hybrid work model.

Qualifications

15+ years in IT with leadership across enterprise technology delivery.
Experience leading a portfolio of enterprise accounts with governance.
Ownership of revenue, margin, productivity, and staffing metrics.
Deep understanding of the ServiceNow ecosystem and platform transformation.
Ability to engage senior stakeholders and manage complex delivery situations.

Responsibilities

Lead end-to-end delivery across multiple enterprise accounts with governance.
Build trusted relationships with senior client stakeholders and manage escalations.
Oversee transformation programs and managed services engagements.
Drive platform-led transformation across ServiceNow capabilities (ITSM, ITOM, CSM, HRSD, IRM, FSM, SPM, CMDB).
Manage portfolio financial performance including revenue, margin, and staffing.