Senior Enterprise Programs Director - Remote/Hybrid

ServiceNow; United States; Hybrid; USD 160,000 - 240,000; Full time

Job summary

ServiceNow seeks a senior leader to direct programs within the Expert Services Delivery practice. Based in Santa Clara, CA, the role partners with cross-functional consulting and technology teams to ensure complex client engagements are delivered on time, on scope, and to quality standards.

The position offers flexible or remote work options, enabling collaboration with North American clients and global partners while maintaining a strong delivery discipline and governance across multiple

Qualifications

• Experience leading large-scale multi-workstream programs in enterprise software or IT services.
• Knowledge of professional services delivery models, staffing, utilization, and margin management.
• Excellent stakeholder management with technical teams and executive clients.
• Track record of delivering complex enterprise engagements across North America.

Responsibilities

• Direct planning, execution, and delivery of multiple expert services programs for enterprise clients.
• Own program governance: scope, schedule, budget, risk, resources.
• Serve as senior escalation point for clients and internal stakeholders.
• Coordinate consulting, technical, and operational teams to align workstreams.
• Drive continuous improvement in delivery methodology, tooling, and reporting.
• Partner with sales and partners to scope new engagements and renewals.

Skills

Leadership

Stakeholder management

Program governance

Enterprise delivery

Job description

ServiceNow seeks a senior leader to direct programs within the Expert Services Delivery practice. Based in Santa Clara, CA, the role partners with cross-functional consulting and technology teams to ensure complex client engagements are delivered on time, on scope, and to quality standards.

The position offers flexible or remote work options, enabling collaboration with North American clients and global partners while maintaining a strong delivery discipline and governance across multiple