Senior Delivery & Engagement Manager

Programmers.io; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Programmers is seeking a Senior Delivery & Engagement Manager in Tampa, FL, or remote (US-based). Travel to client sites as needed. You will own end-to-end delivery, ensuring client satisfaction, operational excellence and profitability across a portfolio of key accounts.

The role focuses on modernization programs involving IBM i, IBM Z, cloud migration and AI integration, requiring 15+ years in client-facing leadership and strong program management experience.

Qualifications

• 15+ years in delivery management or similar client-facing leadership.
• Proven experience managing a portfolio of accounts.
• Deep knowledge of IBM i (AS400), IBM Z, RPG, COBOL modernization.
• Experience with cloud platforms (Azure, AWS, GCP) and modern app development (.NET, Java).
• Experience with API integration and middleware (MuleSoft, Boomi).
• Strong ITIL-based service delivery and SLA management.

Responsibilities

• Own end-to-end delivery of services for a portfolio of key accounts.
• Ensure client satisfaction, operational excellence and profitability.
• Lead modernization programs involving IBM i, IBM Z, cloud migration and AI integration.

Skills

Delivery management

Engagement management

Portfolio management

Client relationship management

ITIL-based delivery

SLA management

Cloud platforms (Azure/AWS/GCP)

Tools

Azure

AWS

GCP

API integration

MuleSoft

Boomi

Job description

Job Description: Senior Delivery & Engagement Manager

Location: Tampa, FL; or Remote (US-Based) – Travel to client sites as needed

Experience: 15+ years in a client-facing delivery leadership role (On Shore/Offshore Mix)

Position Overview

We are seeking a seasoned Senior Delivery & Engagement Manager to serve as the cornerstone of our client relationships and the owner of delivery excellence. This role is critical to achieving our strategic vision, moving beyond staffing to become a trusted advisor who delivers high-value transformation programs. You will be the single point of accountability for the end-to-end delivery of services, ensuring client satisfaction, operational excellence, and profitability for a portfolio of key accounts. Your leadership will be instrumental in successfully delivering major modernization programs involving IBM i, IBM Z, cloud migration, and AI integration.

Qualifications & Experience

• 15+ years of experience in Delivery Management, Engagement Management, or similar client-facing leadership role within an IT services or consulting organization.
• Proven experience managing a portfolio of accounts and the ability to handle multiple client assignments concurrently.
• Demonstrable expertise in delivering projects and services across some of the following technologies:
• Legacy Systems: Deep understanding of IBM i (AS400), IBM Z, RPG, COBOL, and associated modernization paths.
• Modern Stack: Experience with cloud platforms (Azure, AWS, GCP), application development (.NET, Java), and integration middleware (API, MuleSoft, Boomi).
• Managed Services : Strong background in ITIL-based service delivery and SLA management.
• Strong financial…