Delivery Manager

Programmers.io; Atlanta (GA); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Remote-first culture

Performance incentives

Job summary

Programmers.io is seeking a Senior Delivery & Engagement Manager to be the cornerstone of client relationships and the owner of delivery excellence. You will lead end-to-end programs across IBM i, IBM Z, cloud migration, and AI integration, coordinating onshore and offshore teams to ensure profitability and satisfaction.

This remote-first role in Atlanta, GA offers high-impact leadership, strategic growth opportunities, and a focus on outcomes for enterprise clients.

Qualifications

• 15+ years of experience in Delivery/Engagement Management or similar client-facing leadership roles.
• Proven experience managing a portfolio of accounts and multiple client assignments.
• Demonstrated expertise delivering projects across legacy systems (IBM i/IBM Z) and modern stacks (cloud + apps).
• Strong financial acumen with direct P&L management for multi-million-dollar engagements.
• Exceptional communication and stakeholder management with executive-level clients.

Responsibilities

• Own end-to-end delivery for complex engagements across multiple workstreams (Managed Services, Fixed-Bid projects).
• Lead strategic client engagements and governance, including SteerCo and performance reporting.
• Manage risks, issues, budgets, and change requests to ensure profitability and client satisfaction.
• Oversee cross-functional teams across onshore/nearshore/offshore delivery partners.
• Champion AI-enabled delivery and new service offerings within accounts.

Skills

Engagement mgmt

Delivery leadership

Stakeholder mgmt

Financial acumen

Global team leadership

Strategic thinking

Tools

IBM i

IBM Z

Cloud platforms

APIs & integration

ITIL

Job description

Programmers.io is currently looking for a "Senior Delivery & Engagement Manager"

Remote Role in Atlanta, GA

Full Time Role with benefits

About Programmers.io

Programmers.io is the global leader in IBM i and legacy modernization services, with a growing portfolio in cloud, AI, and enterprise application support. With over1200 professionals and a presence serving 200+ enterprise clients, we are on a strategic journey to transform from a staff augmentation leader into a premier, product-led modernization partner.

Position Overview

We are seeking a seasoned Senior Delivery & Engagement Manager to serve as the cornerstone of our client relationships and the owner of delivery excellence. This role is critical to achieving our strategic vision, moving beyond staffing to become a trusted advisor who delivers high-value transformation programs. You will be the single point of accountability for the end-to-end delivery of services, ensuring client satisfaction, operational excellence, and profitability for a portfolio of key accounts. Your leadership will be instrumental in successfully delivering major modernization programs involving IBM i, IBM Z, cloud migration, and AI integration.

Key Responsibilities

1. Strategic Client Engagement & Relationship Management:

• Act as the primary trusted advisor and single point of contact for senior client stakeholders (IT Directors, VPs, CTOs), understanding their strategic business goals and ensuring our delivery aligns with their objectives.
• Build and maintain strong, strategic relationships at the operational and tactical level to ensure smooth day-to-day operations and manage escalations effectively.
• Present a unified front with the Client Partner (Sales), ensuring commercial promises are deliverable and deeply understanding the sales context to maintain client trust.

2. End-to-End Delivery Leadership:

• Own the seamless delivery of complex service engagements, which may include multiple workstreams such as:
• Managed Services & Support: Overseeing 24/7 support teams, ensuring SLA adherence (uptime, response time, resolution time) for critical systems.
• Fixed-Bid Projects: Delivering projects on time, within scope, and on budget.
• Proactively identify, mitigate, and manage risks and issues that could impact delivery, quality, or timelines.
• Oversee incident and problem management, ensuring robust communication and driving root cause analysis.
• Own the Profit & Loss (P&L) for your engagement portfolio. Manage budgets, control costs, track revenue, and ensure account profitability.
• Ensure all delivered services are within the scope of contracts (SOW, MSA) and manage change requests for out-of-scope work.
• Collaborate with resource managers to ensure optimal staffing with the right skills, managing both capacity and demand.

4. Operational Excellence & Governance:

• Establish and lead a robust governance framework. Conduct regular operational reviews, SteerCo meetings, and performance reporting sessions with clients.
• Monitor, report on, and demonstrate value against all agreed-upon SLAs, KPIs, and metrics (CSAT, utilization, financial performance).
• Ensure the adherence to and continuous improvement of delivery processes.

5. Strategic Growth & Innovation:

• Partner with the Client Partner to identify and qualify upsell/cross-sell opportunities based on client needs discovered during delivery, feeding intelligence to fuel account growth.
• Play a key role in contract renewals by ensuring such exceptional service delivery that the client chooses to renew and expand.
• Champion the adoption of AI-enabled delivery and new service offerings within your accounts.
• Provide direct leadership and direction to integrated on-shore, near-shore, and off-shore delivery teams, including Project Managers, team leaders, and technical architects.
• Serve as the key liaison, effectively communicating and aligning US-based leadership (sales, executive) and India-based delivery leadership and teams.
• Represent the client’s needs internally and advocate for the necessary resources and support to ensure their success.
• Foster a collaborative, high-performance environment across geographical and cultural boundaries.

Qualifications & Experience

• 15+ years of experience in Delivery Management, Engagement Management, or similar client-facing leadership role within an IT services or consulting organization.
• Proven experience managing a portfolio of accounts and the ability to handle multiple client assignments concurrently.
• Demonstrable expertise in delivering projects and services across some of the following technologies:
• Legacy Systems: Deep understanding of IBM i (AS400), IBM Z, RPG, COBOL, and associated modernization paths.
• Modern Stack: Experience with cloud platforms (Azure, AWS, GCP), application development (.NET, Java), and integration middleware (API, MuleSoft, Boomi).
• Managed Services: Strong background in ITIL-based service delivery and SLA management.
• Strong financial acumen with direct P&L management responsibility for multi-million-dollar engagements.
• Exceptional communication and stakeholder management skills, with proven experience building trust with both technical and executive-level clients.
• Experience leading and motivating globally distributed teams (US, India, etc.) is essential.
• Strategic mindset with the ability to identify growth opportunities within existing accounts.

What We Offer

• A pivotal leadership role in a company undergoing a significant and exciting strategic transformation.
• The opportunity to work with large, enterprise clients on complex, cutting-edge transformation programs.
• A competitive compensation package, including benefits and performance-based incentives.
• A remote-first work culture with a focus on outcomes.
• The chance to be a key player in achieving an ambitious growth vision.