SMPO Delivery Consultant (System Automation)

International Business Machines Corporation; New York (NY); On-site; USD 120,000 - 165,000; Full time

Job summary

IBM Global Sales seeks a Delivery Consultant specializing in Technology Expert Labs for zTPS to deliver expert consulting and optimization services for clients. You will lead engagements, analyze configurations, and develop adoption strategies to maximize value from zTPS investments.

Required 5+ years in mainframe operations, strong communication skills, and proficiency with z/OS tools; JCL, TSO/ISPF, NetView, and related products are a plus.

Qualifications

• 5+ years in a mainframe operations environment providing an operational, service, consultancy or support role.
• Experience with z/OS Automation Migration Projects, OPS/MVS (preferred), and BMC Auto Operator.
• Strong written and communication skills; proficient in TSO and ISPF; JCL skills.

Responsibilities

• Lead Client Engagements: Manage and deliver consulting services to clients on zTPS products and configurations.
• Optimize zTPS Configurations: Analyze and optimize configurations to maximize value from software investments.
• Develop Adoption Strategies: Create strategies to drive adoption and usage of zTPS software.
• Collaborate with Clients: Work closely with clients to understand needs and tailor consulting solutions.
• Deliver Expert Analysis: Provide recommendations on zTPS products and technology investments.

Skills

Mainframe operations experience

Strong communication skills

Analytical problem-solving

REXX coding skills

Education

Bachelor's Degree

Tools

z/OS Automation

OPS/MVS

BMC Auto Operator

System Automation/NetView

PDB (Policy Database)

TSO/ISPF

JCL

zTPS

Job description

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

Your role and responsibilities

As a Delivery Consultant specializing in Technology Expert Labs for IBM's zTPS, you will provide clients with world-class services to optimize the configuration, deployment, adoption, usage, and analysis of their zModernization and zTransaction Processing System (zTPS) software products. This role involves delivering expert consulting services to help clients achieve maximum value from their zTPS investments.

Your primary responsibilities will include:

• Lead Client Engagements: Manage and deliver consulting services to clients, providing expert guidance on optimizing zTPS software products, including IT Operations Management, Application/Data Management, Application Development, and Security products.
• Optimize zTPS Configurations: Analyze and optimize zTPS configurations to ensure clients achieve maximum value from their software investments, leveraging expertise in zModernization and zTransaction Processing System software products.
• Develop Adoption Strategies: Develop and implement strategies to drive adoption and usage of zTPS software products, ensuring clients achieve their business objectives.
• Collaborate with Clients: Work closely with clients to understand their business needs and provide tailored consulting services to address their specific challenges and opportunities.
• Deliver Expert Analysis: Provide expert analysis and recommendations to clients on zTPS software products, helping them make informed decisions about their technology investments.

Required education

Bachelor's Degree

Required technical and professional expertise

5+ years working in a mainframe operations environment providing an operational, service, consultancy or support role

• z/OS Automation Migration Projects
• OPS/MVS and/or BMC Auto Operator (but OPS/MVS is preferred)
• System Automation/ Netview implementation or migration experience
• Working Knowledge of the System Automation Policy Database (PDB)
• Strong REXX coding skills
• Demonstrated strong written and communications skills
• The ability to use TSO and ISPF
• JCL skills

Preferred technical and professional experience

• zTPS Product Knowledge: Experience with IT Operations Management, Application/Data Management, Application Development, and Security products within zTPS software suite.
• Technical Consulting Skills: Experience in delivering expert consulting services to clients, providing guidance on optimizing zTPS software products and configurations.
• Analytical Problem-Solving: Experience in analyzing complex technical problems and developing creative solutions to drive business value for clients.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus f...