Senior Global Delivery & Engagement Leader - Remote

Programmers; Philadelphia (Philadelphia County); Remote; USD 130,000 - 190,000; Full time

Job summary

Programmers.io is seeking a Senior Delivery & Engagement Manager to own end-to-end delivery for strategic client programs. You will lead onshore, nearshore and offshore teams, manage client relationships at senior levels, and ensure profitability and operational excellence across multi-year modernization initiatives.

The role combines strategic engagement with hands-on governance, overseeing SLAs, budgets, risk management, and contract renewals while championing AI-enabled delivery.

Qualifications

• 15+ years of client-facing delivery leadership experience in IT services.
• Proven portfolio management across multiple accounts with end-to-end delivery accountability.
• Experience with onshore/offshore models and global delivery teams.

Responsibilities

• Strategic client engagement and relationship management with senior stakeholders (IT Directors, VPs, CTOs).
• Own end-to-end delivery of complex service engagements including managed services, fixed-bid projects, and multi-workstream programs.
• Oversee risk and issue management, governance, and ensure contract adherence (SOW/MSA) and profitability.
• Drive governance with SteerCo, monitor SLAs/KPIs, and report value to clients.

Skills

Delivery leadership

Engagement management

Client relationship

P&L management

Strategic planning

Global team leadership

Job description

Programmers.io is seeking a Senior Delivery & Engagement Manager to own end-to-end delivery for strategic client programs. You will lead onshore, nearshore and offshore teams, manage client relationships at senior levels, and ensure profitability and operational excellence across multi-year modernization initiatives.

The role combines strategic engagement with hands-on governance, overseeing SLAs, budgets, risk management, and contract renewals while championing AI-enabled delivery.