Senior Slack Community Lead for Data Practitioners

Fivetran; California (MO); On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO

RSU stock grants

Professional development opportunities

Company events

Job summary

Fivetran seeks a dbt community manager to own the day-to-day operations of the dbt Slack community, creating a welcoming, high-signal space for data practitioners worldwide. You will coordinate with internal teams to shape engagement programs and maintain scalable moderation workflows, including Code of Conduct enforcement.

You'll partner with Product, Marketing, Support, and Developer Experience to surface insights, drive participation, and improve health metrics across the global community.

Qualifications

• 5+ years in digital community management, online engagement, or related programs.
• Experience running day-to-day ops for large online communities (Slack/Discord/forum).
• Strong understanding of online community dynamics and trust-building at scale.
• Experience building/optimizing moderation and support workflows, including Code of Conduct enforcement.
• Excellent written communication and facilitation; de-escalation skills.
• Experience using community analytics to track engagement and health metrics.

Responsibilities

• Oversee daily operations of the dbt Slack community for a welcoming, high-signal experience worldwide.
• Collaborate with leaders to evolve channel strategy, guidelines, and engagement programs.
• Develop scalable moderation workflows and escalation paths with Code of Conduct enforcement.
• Coach moderators, recruit/onboard new moderators as the community grows.
• Create content systems for announcements, highlights, prompts, and storytelling.
• Surface insights to Product, Marketing, and Support; close the loop on outcomes.
• Monitor engagement metrics (growth, activation, retention, response times, sentiment) and run improvement experiments.
• Manage digital engagement tools (Slack workflows, analytics, knowledge base, integrations).
• Plan incident response with Legal/People/Security as needed; handle harassment/safety topics.
• Support cross-channel engagement beyond Slack (forums, social, events).

Skills

Digital community mgmt

Global environment

Moderation workflows

KPIs & metrics

Cross-functional collaboration

Slack/Discord proficiency

Community tooling

Tools

Slack

Common Room

Job description

Fivetran seeks a dbt community manager to own the day-to-day operations of the dbt Slack community, creating a welcoming, high-signal space for data practitioners worldwide. You will coordinate with internal teams to shape engagement programs and maintain scalable moderation workflows, including Code of Conduct enforcement.

You'll partner with Product, Marketing, Support, and Developer Experience to surface insights, drive participation, and improve health metrics across the global community.