Senior Data Center Storage Product Support Engineer

KIOXIA Corporation; Folsom (CA); On-site; USD 155,000 - 259,000; Full time

Benefits offered by this job

Career development

Flexible work options

Medical benefits

401(k) matching

Pet insurance

Job summary

KIOXIA America, Inc. is seeking a Product Support Engineer to provide worldwide support for data center SSD products, collaborating with product development teams to validate customer requirements during development and to act as the voice of the customer.

You will manage qualification schedules, communicate complex technical data to customers and internal teams, and help resolve issues while building strong relationships across internal stakeholders and customers.

Qualifications

• Led highly technical validation teams for data center storage
• Engaged with customers on product validation
• Interacted with product development stakeholders
• Understanding of data center storage usage models
• Skilled in failure analysis and debugging
• Strong knowledge of computer system architecture
• Familiar with NVM Express and Open Compute Platform specs
• Excellent verbal and written communication
• Willing to travel domestically and internationally

Responsibilities

• Manage schedules and qualification requirements with customers and internal stakeholders
• Track customer requirements status and gaps
• Communicate complex technical data to customers and internal stakeholders
• Manage action items and drive issue resolutions in a timely manner
• Develop customer pre-qualification strategies and execution plans
• Perform required lab work for data collection as needed
• Write product release notes, failure analysis reports and technical use-case white papers

Skills

Team leadership

Customer qualification

Stakeholder management

Storage usage models

Failure analysis

System architecture

NVMe knowledge

Open Compute

Technical communication

Travel willingness

Education

BS in Computer Engineering

MS in Computer Engineering

Job description

KIOXIA America, Inc. is seeking a Product Support Engineer to provide worldwide support for data center SSD products, collaborating with product development teams to validate customer requirements during development and to act as the voice of the customer.

You will manage qualification schedules, communicate complex technical data to customers and internal teams, and help resolve issues while building strong relationships across internal stakeholders and customers.