Senior SSD Debug Engineer: Data Center Reliability

KIOXIA Corporation; Folsom (CA); On-site; USD 100,000 - 166,000; Full time

Job summary

KIOXIA America, Inc. is seeking an SSD Debug Engineer to triage and debug data center SSD failures, coordinating with Product Support Engineering to resolve qualification issues and drive root-cause actions.

You will handle cross-functional debugging across firmware, platform, and customer teams, including telemetry analysis and lab work. You will develop debug firmware in C for the SSD stack, analyze logs, and produce 8D reports while communicating effectively with customers and global teams.

Qualifications

• NVMe and PCIe protocol experience debugging complex SSD issues.
• SSD firmware architecture and/or validation/test experience.
• Experience with debugging tools: PCIe protocol analyzers, oscilloscope, Linux tools.
• Data center/server storage knowledge and experience.
• Open-Source SSD Tools, such as, NVMe-CLI, FIO.
• Good understanding of Open Compute Platform (OCP) specifications.
• Experience with Telemetry, Host logs (dmesg, event logs), Firmware trace logs.
• Strong verbal and written communication skills (English).
• Able to travel when and where needed – both domestic and international.

Responsibilities

• Root cause analysis for data center SSD failures on hyperscale server platforms.
• Drive cross-functional debug with firmware, platform, and customer teams, define reproducible test cases and drive corrective actions to closure.
• Collaborate across globally distributed engineering teams, driving technical issue resolution across time zones.
• Analyze host and telemetry logs, correlate failures with firmware source code and hardware behavior, and drive root cause to closure.
• Work on development of debug firmware in C programming across the SSD firmware stack to accelerate the root cause analysis.
• Work on troubleshooting SSD performance issues and reduce tail latencies and improve IOPS and throughput.
• Perform required lab work to replicate the reported issues
• Create 8D/failure analysis reports and explain to the customer
• Write product use-case technical white papers as needed

Skills

NVMe debugging

Telemetry analysis

Data center storage knowledge

English communication

Education

Bachelor's in Computer Engineering or related field

Master's in Computer Engineering or related field

Tools

PCIe protocol analyzers

Oscilloscope

Linux tools

NVMe-CLI

FIO

OCP specifications

Job description

KIOXIA America, Inc. is seeking an SSD Debug Engineer to triage and debug data center SSD failures, coordinating with Product Support Engineering to resolve qualification issues and drive root-cause actions.

You will handle cross-functional debugging across firmware, platform, and customer teams, including telemetry analysis and lab work. You will develop debug firmware in C for the SSD stack, analyze logs, and produce 8D reports while communicating effectively with customers and global teams.