Lead Product Support Engineer, Data Center Storage

KIOXIA America, Inc.; Folsom (CA); On-site; USD 155,000 - 259,000; Full time

Job summary

KIOXIA America, Inc. is seeking a Product Support Engineer to provide worldwide support for data center SSD products.

You will partner with product development teams to validate customer requirements before qualification and serve as the voice of the customer throughout the design process. Responsibilities include coordinating qualification schedules, communicating complex technical data to customers and internal stakeholders, and developing pre-qualification strategies.

Qualifications

• BS degree in computer engineering or equivalent with 12+ years in validation/qualification of data center storage
• MS degree in computer engineering or equivalent with 8+ years in validation/qualification of data center storage

Responsibilities

• Manage schedules and qualification requirements with the customer and internal stakeholders
• Track and manage customer requirements status and gaps
• Effectively communicate complex technical data to the customer and internal stakeholders
• Manage action items and drive issues to resolution
• Develop customer pre-qualification strategies and execution plans
• Perform required lab work for data collection as needed
• Write product release notes, failure analysis reports and technical use-case white papers

Skills

Leadership in validation

Customer engagement

Stakeholder management

Data center storage knowledge

Failure analysis & debugging

System architecture knowledge

NVMe & OCP specs

Verbal & written communication

Willingness to travel

Education

Bachelor's degree in Computer Engineering or equivalent

Master's degree in Computer Engineering or equivalent

Tools

Protocol/Debug tools

Open Compute Platform specs

NVMe references

Job description

KIOXIA America, Inc. is seeking a Product Support Engineer to provide worldwide support for data center SSD products.

You will partner with product development teams to validate customer requirements before qualification and serve as the voice of the customer throughout the design process. Responsibilities include coordinating qualification schedules, communicating complex technical data to customers and internal stakeholders, and developing pre-qualification strategies.