Data Center Technician III - Lead & Customer-Facing

Ericsson; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Life insurance

Short/Long-term disability

Employee stock purchase plan

Job summary

Ericsson Inc. is seeking a Data Center Technician III to lead operations in customer data centers and co-location sites.

You will ensure reliable installation, maintenance, and operation of optical transport and infrastructure, acting as the customer-facing interface with vendors and technicians. The role requires hands-on fiber cabling experience, optical testing skills, and the ability to travel up to 50% of the time.

Qualifications

• Team lead experience.
• Strong command of written and verbal English for customer-facing communications.
• Excellent organizational, administrative, and documentation skills using MS Office and CRM tools.
• 3–15 years of data center operations or similar technical environments with direct customer interaction.
• Hands-on experience with connectorized fiber optic cabling (single-mode/multi-mode).
• Experience with optical testing and transport troubleshooting.

Responsibilities

• Conduct daily audits of work at customer data centers and provide feedback to technicians.
• Interact with customers via ticketing tools or in person, delivering clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migrations in data center environments.
• Perform or supervise optical testing using power meters, light sources, VFLs, OTDRs, and test sets.
• Interpret procedures, diagrams, and network designs to ensure correct port connections and cable management.

Skills

Team lead

English proficiency

Organizational skills

Data center operations experience

Fiber optic cabling

Optical testing

Multitasking

Safety compliance

Job description

Ericsson Inc. is seeking a Data Center Technician III to lead operations in customer data centers and co-location sites.

You will ensure reliable installation, maintenance, and operation of optical transport and infrastructure, acting as the customer-facing interface with vendors and technicians. The role requires hands-on fiber cabling experience, optical testing skills, and the ability to travel up to 50% of the time.