Senior Data Center & Cloud Ops Manager - Hybrid

General Dynamics Information Technology, Inc.; Washington (District of Columbia); Hybrid; USD 122,000 - 165,000; Full time

Benefits offered by this job

Full-flex work week

Competitive benefits

Job summary

General Dynamics Information Technology, Inc. is seeking an Operations Manager for Data Center & Cloud Services to lead 24x7 operational oversight of enterprise-grade data centers and hybrid cloud environments supporting U.S. Department of State DT requirements.

You will manage Level 1–3 teams, drive ITIL-aligned processes, and ensure security compliance across NetApp storage and VMware platforms. The role requires top-secret clearance, 7+ years of IT/DT operations experience, and a hybrid

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline required (master’s preferred).
• 7+ years relevant IT operations or data center operations experience.
• Strong background in enterprise data center operations, hybrid cloud management, monitoring platforms, storage/virtualization technologies, ITIL processes, and distributed O&M workforce leadership.
• Active Top Secret level clearance.
• Location: Hybrid within the National Capital Region with periodic travel to customer and data center sites.
• Timeline: Contingent position, expected to start in Spring 2027.

Responsibilities

• Lead daily operations across DT enterprise data centers, cloud environments, and distributed sites, ensuring uptime, reliability, and mission continuity.
• Oversee Level 1–3 operational teams, including 24x7x365 Enterprise Operations and Site Operations, ensuring adherence to SOPs, SLAs, and performance objectives.
• Manage and mature operational processes including incident, problem, change, configuration, and service request management aligned with ITIL best practices.
• Coordinate operational readiness activities, maintenance windows, patching cycles, and planned system outages to minimize customer impact.
• Drive continuous service improvement, operational standardization, and cross‑team coordination across DT service providers.
• Provide senior oversight of Level 3 O&M teams performing advanced troubleshooting, root cause analysis, and corrective actions across storage, virtualization, compute, and cloud platforms.
• Ensure operational excellence in environments supported by NetApp storage and VMware virtualization, backed by at least 3 years of direct L3 O&M management experience.
• Support operational engineering functions including data center system builds, break/fix activities, configuration corrections, and lifecycle patching.
• Ensure effective monitoring and alerting across enterprise compute, storage, virtualization, networking, and cloud layers.
• Oversee operational dashboards, performance analytics, capacity trending, and mission-critical reporting to DT stakeholders.
• Support Cloud Monitoring & Reporting (CMR) functions tracking cloud consumption, security posture, and required service-level metrics.
• Enforce DT cybersecurity requirements, including STIGs, vulnerability mitigation, audit readiness, and compliance with NIST RMF and FedRAMP frameworks.
• Ensure alignment with DT security directives governing access management, physical security, and controlled data center operations.
• Support COOP/DR planning and readiness to ensure mission resilience.
• Lead, mentor, and develop multi-disciplinary operations teams across multiple shifts and geographically dispersed data centers.
• Foster collaboration with DT, engineering teams, cloud service teams, and other mission stakeholders to improve operational outcomes.
• Produce operational documentation, shift guides, reports, communications, and knowledge-transfer materials for Government FTEs.
• Support resource allocation, staffing planning, scheduling, forecasting, and operational budgeting needs.
• Oversee asset and facilities operations in coordination with DT Asset Management teams, ensuring accuracy of inventories and system of record updates.
• Recommend investments and improvements supporting operational efficiency and GREEN IT initiatives.

Skills

Data Center Operations

Hybrid Clouds

ITIL Processes

Storage Virtualization

Information Technology Operations

Education

Bachelor's degree in IT/CS/Engineering

Tools

NetApp

VMware

Job description

General Dynamics Information Technology, Inc. is seeking an Operations Manager for Data Center & Cloud Services to lead 24x7 operational oversight of enterprise-grade data centers and hybrid cloud environments supporting U.S. Department of State DT requirements.

You will manage Level 1–3 teams, drive ITIL-aligned processes, and ensure security compliance across NetApp storage and VMware platforms. The role requires top-secret clearance, 7+ years of IT/DT operations experience, and a hybrid