Senior Cybersecurity Tech Support Engineer (Remote, Spain)

Infotree Global Solutions; United States; Remote; USD 47,000 - 72,000; Full time

Benefits offered by this job

Fully remote within Spain

Laptop provided

Long-term contract with potential for

Job summary

Infotree Global Solutions is seeking an experienced Senior Technical Support Engineer to join its international cybersecurity team. You will provide advanced technical support to enterprise customers, investigate complex issues, and collaborate with Engineering, Product, and R&D to drive resolution.

The ideal candidate has strong Linux and networking background, excellent communication, and experience handling escalated cases.

Qualifications

• 3+ years in technical support or escalation roles.
• Strong Linux knowledge including troubleshooting and log analysis.
• Solid networking fundamentals and troubleshooting complex networks.
• Experience scripting with Python, JavaScript or PowerShell.
• Excellent written and verbal communication with customers.

Responsibilities

• Respond to customer-reported issues per SLAs.
• Triage, investigate and troubleshoot using tickets, calls and remote sessions.
• Perform advanced application and OS troubleshooting.
• Analyze root causes related to product, config, infra, or customer env.
• Collaborate with Engineering, R&D and Product to resolve issues.
• Escalate and manage high-impact customer situations with care.
• Document findings, resolutions and recommendations for customers.
• Provide feedback to development on product issues and improvements.

Skills

Linux

Networking

Troubleshooting

Customer-facing

Scripting

Python

PowerShell

JavaScript

SLA management

Communication

Job description

Infotree Global Solutions is seeking an experienced Senior Technical Support Engineer to join its international cybersecurity team. You will provide advanced technical support to enterprise customers, investigate complex issues, and collaborate with Engineering, Product, and R&D to drive resolution.

The ideal candidate has strong Linux and networking background, excellent communication, and experience handling escalated cases.