L1 Technical Support Engineer (Spanish-Speaking) (Fully Remote)

Not Disclosed; USA; Remote; USD 75.000 - 120.000; Vollzeit

Zusammenfassung

Not Disclosed is seeking a remote Enterprise Tech Support Engineer to join our US-based team. You will act as a first-line technical advisor for enterprise customers, resolving complex issues and collaborating with engineering to drive timely resolutions.

The role requires strong cybersecurity knowledge, fluency in Spanish, and excellent communication skills to support cloud-based email security solutions. A competitive base salary with equity is offered.

Qualifikationen

• 4+ years of technical support in cybersecurity or enterprise tech
• Strong knowledge of email security and cloud ecosystems
• Fluent in Spanish with excellent communication skills
• Remote work within the United States

Aufgaben

• Serve as first-line technical advisor for enterprise customers.
• Own and resolve support tickets including configuration and API issues.
• Collaborate with Engineering to drive effective resolutions.

Kenntnisse

Technical support

Cybersecurity

Email security

Cloud ecosystems

Spanish language

Communication

Jobbeschreibung

• Serve as first-line technical advisor for enterprise customers.
• Own and resolve support tickets including configuration and API issues.
• Collaborate with Engineering to drive effective resolutions.

Requirements:

• At least 4 years of technical support experience in cybersecurity or enterprise tech.
• Strong understanding of email security and cloud ecosystems.
• Fluent Spanish and excellent communication skills.
• Competitive base salary with equity compensation.
• Remote working arrangement within the US.

Not Disclosed

The company provides cloud-based email security, AI security, and SaaS security solutions. It is a fast-growing cybersecurity company with a collaborative culture focused on innovation and customer support.