Senior CX Strategy & Advisory Consultant

OGC Global; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

A boutique consulting agency is seeking a Senior Customer Experience Manager to lead consulting projects across various industries. This role requires a strong analytical mindset, client relationship management, and exceptional communication skills. Ideal candidates should have a Master’s degree or equivalent, with over 5 years of consulting experience related to Customer Experience. Competitive compensation and opportunities for leadership development will be provided.

Qualifications

• 5+ years of experience in consulting, ideally in Customer Experience data.
• Demonstrated ability to build trust and tailor solutions to client needs.
• Strong team management experience supporting multiple CX initiatives.

Responsibilities

• Act as a trusted advisor to enterprise clients, interpreting requests.
• Lead CX consulting engagements to ensure actionable insights.
• Oversee development of client-ready deliverables and narratives.
• Provide project leadership and maintain high standards of quality.

Skills

Client relationship building

Analytical skills

Attention to detail

Written and verbal communication

Education

Master’s degree in relevant field

Tools

Qualtrics

Medallia InMoment

Tableau

Power BI

Job description

A boutique consulting agency is seeking a Senior Customer Experience Manager to lead consulting projects across various industries. This role requires a strong analytical mindset, client relationship management, and exceptional communication skills. Ideal candidates should have a Master’s degree or equivalent, with over 5 years of consulting experience related to Customer Experience. Competitive compensation and opportunities for leadership development will be provided.