Global CX Executive for Enterprise Accounts

Stord; Atlanta (GA); Presencial; USD 130.000 - 180.000; Jornada completa

Descripción de la vacante

Stord, headquartered in Atlanta, is seeking a Head of Customer Experience to lead strategic enhancements for its global customer journey. This role requires 12+ years of experience in Customer Experience or Account Management, including a significant leadership position. The ideal candidate will manage multi-million dollar portfolios and drive successful strategic initiatives. This is a key position that directly impacts customer satisfaction and retention while fostering a culture of customer-centricity across the organization.

Formación

• 12+ years in Customer Experience, Account Management, or Success Leadership, with 5+ years in management roles.
• Proven track record in managing multi-million dollar portfolios and contract negotiations.
• Ability to transform complex data into actionable strategies for NPS and CSAT improvements.

Responsabilidades

• Execute and operationalize the global CX roadmap.
• Lead executive engagement for top-tier accounts.
• Own financial health of the enterprise customer portfolio.

Conocimientos

Customer Experience Leadership

Account Management

Data Analysis

Strategic Thinking

Herramientas

Salesforce

Tableau

PowerBI

Descripción del empleo

Stord, headquartered in Atlanta, is seeking a Head of Customer Experience to lead strategic enhancements for its global customer journey. This role requires 12+ years of experience in Customer Experience or Account Management, including a significant leadership position. The ideal candidate will manage multi-million dollar portfolios and drive successful strategic initiatives. This is a key position that directly impacts customer satisfaction and retention while fostering a culture of customer-centricity across the organization.