Global CX Executive for Enterprise Accounts

B Capital; Atlanta (GA); On-site; USD 130,000 - 180,000; Full time

Job summary

Stord, headquartered in Atlanta, is seeking a Head of Customer Experience to lead strategic enhancements for its global customer journey. This role requires 12+ years of experience in Customer Experience or Account Management, including a significant leadership position. The ideal candidate will manage multi-million dollar portfolios and drive successful strategic initiatives. This is a key position that directly impacts customer satisfaction and retention while fostering a culture of customer-centricity across the organization.

Qualifications

• 12+ years in Customer Experience, Account Management, or Success Leadership, with 5+ years in management roles.
• Proven track record in managing multi-million dollar portfolios and contract negotiations.
• Ability to transform complex data into actionable strategies for NPS and CSAT improvements.

Responsibilities

• Execute and operationalize the global CX roadmap.
• Lead executive engagement for top-tier accounts.
• Own financial health of the enterprise customer portfolio.

Skills

Customer Experience Leadership

Account Management

Data Analysis

Strategic Thinking

Tools

Salesforce

Tableau

PowerBI

Job description

Stord, headquartered in Atlanta, is seeking a Head of Customer Experience to lead strategic enhancements for its global customer journey. This role requires 12+ years of experience in Customer Experience or Account Management, including a significant leadership position. The ideal candidate will manage multi-million dollar portfolios and drive successful strategic initiatives. This is a key position that directly impacts customer satisfaction and retention while fostering a culture of customer-centricity across the organization.