Customer Experience Strategy Manager

PwC; Miami (FL); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Paid vacation

Sick leave

Job summary

A leading consulting firm is seeking a Customer Experience Manager to enhance its consulting services. In this role, you will lead teams in executing experience engagements, manage client relationships, and mentor junior staff. With a focus on strategic planning and problem-solving, you will play a pivotal role in driving quality deliverables and project success. Ideal candidates have a Bachelor's degree and proven experience in digital marketing with leadership skills, aiming to inspire excellence in a collaborative environment.

Qualifications

• 4 years of proven success in digital marketing roles with at least one year of managing teams.

Responsibilities

• Manage teams to execute experience engagements across various phases.
• Strategically plan and mentor junior staff.
• Confirm project success and maintain top standards.
• Leverage team strengths to meet client expectations.
• Manage client accounts and relationships.

Skills

Analytical skills

Project ownership

Mentoring

Conflict resolution

Adherence to standards

Education

Bachelor's Degree

Job description

A leading consulting firm is seeking a Customer Experience Manager to enhance its consulting services. In this role, you will lead teams in executing experience engagements, manage client relationships, and mentor junior staff. With a focus on strategic planning and problem-solving, you will play a pivotal role in driving quality deliverables and project success. Ideal candidates have a Bachelor's degree and proven experience in digital marketing with leadership skills, aiming to inspire excellence in a collaborative environment.