Senior CX Transformation Consultant — Insights & Strategy

Frog; Chicago (IL); On-site; USD 112,600 - 212,700; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plans

Paid time off (12-25 days)

Employee assistance programs

Job summary

A global creative consultancy is seeking a Senior Consultant in Customer Experience Transformation to drive innovative solutions tailored to clients' needs. Candidates should have over 5 years of experience in strategy consulting, marketing, or service delivery, coupled with strong analytical and communication skills. The role offers competitive compensation between $112,600 and $212,700, and employees enjoy a comprehensive benefits package including medical coverage and paid time off.

Qualifications

• 5+ years of relevant experience in consulting or customer experience transformation.
• Proven ability to support innovative transformation solutions.
• Excellent presentation skills and fluent in English.

Responsibilities

• Conduct market & competitive analysis.
• Perform customer research to validate opportunities.
• Engage with clients through strategic discussions.

Skills

Analytical skills

Strategy consulting

Marketing expertise

Communication skills

Collaborative skills

Education

Bachelor's degree or equivalent

Job description

A global creative consultancy is seeking a Senior Consultant in Customer Experience Transformation to drive innovative solutions tailored to clients' needs. Candidates should have over 5 years of experience in strategy consulting, marketing, or service delivery, coupled with strong analytical and communication skills. The role offers competitive compensation between $112,600 and $212,700, and employees enjoy a comprehensive benefits package including medical coverage and paid time off.