CX Transformation Lead: Enterprise AI & Digital Strategy

EXL; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

A global business consulting firm is seeking a Customer Experience Consulting Lead to drive large-scale enterprise transformation initiatives. The ideal candidate will have 5–8 years of experience in CX consulting, strong communication skills, and analytical expertise. This role involves leading CX transformation programs and collaborating with senior stakeholders to deliver measurable business outcomes.

Qualifications

• 5–8 years of experience in CX consulting or customer strategy roles.
• Proven track record of leading enterprise-wide transformation initiatives.
• Experience in contact center operations and technology modernization.

Responsibilities

• Lead CX transformation engagements from discovery to implementation.
• Translate customer needs into actionable CX strategies.
• Conduct assessments to identify customer pain points.

Skills

CX consulting experience

Strong communication skills

Analytical skills

Education

MBA or equivalent advanced degree

Tools

Genesys

NICE

Five9

Avaya

Google CCAI

Job description

A global business consulting firm is seeking a Customer Experience Consulting Lead to drive large-scale enterprise transformation initiatives. The ideal candidate will have 5–8 years of experience in CX consulting, strong communication skills, and analytical expertise. This role involves leading CX transformation programs and collaborating with senior stakeholders to deliver measurable business outcomes.