Customer Experience Lead: Strategy & Insights

DXC Technology; United States; Hybrid; USD 130,000 - 150,000; Full time

Job summary

A leading technology services provider is seeking a Customer Experience Manager to enhance customer interactions and ensure service excellence. This role will involve designing feedback initiatives, analyzing customer data, and collaborating with cross-functional teams to improve customer satisfaction. Candidates should possess a Bachelor’s degree, relevant certifications, and experience leading teams. The position offers a full-time role with opportunities for occasional remote work, based in Charleston, South Carolina.

Qualifications

• 3–5 years of experience in customer experience or a related field.
• 1–2 years of experience leading or supervising teams in a customer-facing environment.
• Proven success in designing, managing, and improving customer feedback programs.

Responsibilities

• Design, manage, and track customer feedback initiatives including CSAT surveys.
• Analyze customer data to identify trends and opportunities.
• Develop initiatives that enhance the customer journey.

Skills

Strong leadership, communication, and interpersonal skills

Excellent analytical and problem-solving abilities

Customer-centric mindset

Ability to manage multiple initiatives and priorities

Adaptable and collaborative

Education

Bachelor’s degree in Business Administration, Marketing, Communications, or a related discipline

Customer experience or leadership certifications (e.g., CCXP, Six Sigma)

Tools

CRM systems

Customer feedback management platforms

Job description

A leading technology services provider is seeking a Customer Experience Manager to enhance customer interactions and ensure service excellence. This role will involve designing feedback initiatives, analyzing customer data, and collaborating with cross-functional teams to improve customer satisfaction. Candidates should possess a Bachelor’s degree, relevant certifications, and experience leading teams. The position offers a full-time role with opportunities for occasional remote work, based in Charleston, South Carolina.