National CX Manager — Post-Sales & Loyalty (Orlando Hybrid)

LMK Recruiting Solutions; Orlando (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health coverage

Generous paid time off

Collaborative work environment

Job summary

A leading recruiting firm in Orlando is seeking a Customer Experience Manager to enhance relationships with National Customers. This role focuses on customer retention, ensuring satisfaction throughout the contract lifecycle, and leading a small team. The ideal candidate has over 5 years experience in account management, strong communication skills, and a Bachelor’s degree in a related field. A competitive salary and comprehensive benefits are offered.

Qualifications

• Minimum of 5 years of experience in account management or customer success.
• Experience managing B2B or national accounts.
• Demonstrated experience in successfully leading and developing a small team.

Responsibilities

• Serve as the primary post-sale contact for National Customers.
• Ensure successful long-term retention and renewal of national agreements.
• Analyze QA data to drive system-wide improvements.

Skills

Relationship management

Conflict resolution

Driving customer loyalty

Analytical skills

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Customer feedback data management

Job description

A leading recruiting firm in Orlando is seeking a Customer Experience Manager to enhance relationships with National Customers. This role focuses on customer retention, ensuring satisfaction throughout the contract lifecycle, and leading a small team. The ideal candidate has over 5 years experience in account management, strong communication skills, and a Bachelor’s degree in a related field. A competitive salary and comprehensive benefits are offered.