Senior CX Launch Project Manager (Remote)

Gainwell Technologies; Texas; À distance; USD 93 000 - 133 000; Plein temps

Avantages offerts par ce poste

401(k) match

Health benefits

Educational assistance

Leadership academies

Flexible vacation policy

Résumé du poste

Gainwell Technologies is seeking an Experienced Project Manager for Customer Experience Operations to lead CX launch initiatives across contact center, mailroom, data entry, back-office, and provider-facing programs. You will drive cross-functional planning, manage risks, and ensure readiness for go-live while partnering with technology teams.

You will influence stakeholders without direct authority, deliver measurable CX outcomes, and contribute to ongoing process improvements in a remote-based

Qualifications

• 5+ years of Project Management experience in CX, client launches, or healthcare operations preferred
• Ability to lead complex, cross-functional initiatives across business, operations, and technology
• Strong communication skills with executives and clients

Responsabilités

• Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing programs
• Define project scope, objectives, success criteria, and deliverables with measurable milestones
• Develop and manage integrated project plans aligning business, operations, and technology teams
• Drive cross-functional execution while holding teams accountable to deadlines and dependencies

Connaissances

CX Projects

Cross-functional leadership

Executive communication

Risk management

Governance

Influence without authority

Description du poste

Gainwell Technologies is seeking an Experienced Project Manager for Customer Experience Operations to lead CX launch initiatives across contact center, mailroom, data entry, back-office, and provider-facing programs. You will drive cross-functional planning, manage risks, and ensure readiness for go-live while partnering with technology teams.

You will influence stakeholders without direct authority, deliver measurable CX outcomes, and contribute to ongoing process improvements in a remote-based