Experienced Project Manager for Customer Experience Operations

Gainwell Technologies; Arkansas; Hybrid; USD 90,000 - 125,000; Full time

Job summary

Gainwell Technologies is seeking an Experienced Project Manager for Customer Experience Operations. This role focuses on CX contact center, mailroom, data entry, back-office operations, and provider-facing program launches, enabling successful service delivery and CX outcomes.

You will partner with business, operational, and technology teams to ensure workflows, systems, and processes support end-to-end customer experiences while not owning direct technology delivery.

Qualifications

• Experience managing CX contact center projects.
• Ability to coordinate across business, operations, and tech teams.
• Experience in launching provider-facing programs.

Responsibilities

• Lead end-to-end CX launch initiatives across multiple functions.
• Define project scope, objectives, and milestones with measurable deliverables.
• Develop integrated project plans aligning business, operations, and IT teams.
• Drive cross-functional execution without direct authority and meet deadlines.
• Ensure staffing, workflows, tools, environments, and access align to CX needs.
• Validate readiness beyond status reporting against defined criteria.

Skills

Cross-functional leadership

Project management

CX operations

Stakeholder alignment

Job description

Experienced Project Manager for Customer Experience Operations

Date: Sep 22, 2026

Location: Any city, AR, US, 99999

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Project Manager specializing in CX contact center, mailroom, data entry, back-office operations, and provider-facing program launches, you will enable successful service delivery by driving cross-functional alignment, ensuring operational readiness, and protecting CX outcomes across all phases of implementation. You will partner across business, operational, and technology teams to ensure workflows, systems, and processes are aligned to support end-to-end customer and provider experiences, while not owning direct technology delivery.

Your role in our mission

• Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations
• Define project scope, objectives, success criteria, and deliverables, translating business goals into actionable work plans and measurable milestones
• Develop and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations
• Drive cross-functional execution without direct authority, holding teams accountable to deadlines, dependencies, and deliverables
• Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that staffing, workflows, tools, environments, and access are aligned to CX requirements
• Validate readiness beyond status reporting, confirming teams meet defined