Remote Senior CX Launch Project Manager

Gainwell Technologies; Texas; Remote; USD 86.000 - 124.000; Vollzeit

Benefits dieser Stelle

Remote-based work US-wide

Health benefits

401(k) employer match

Education assistance

Zusammenfassung

Gainwell Technologies is seeking an Experienced Project Manager, CX Launch, to lead large-scale customer experience initiatives across contact centers, data entry, and back-office operations. You will ensure readiness from planning through go-live, coordinating across business, operations, and technology workstreams with a focus on measurable milestones and successful delivery.

Ideal candidates bring 8+ years in PM for CX launches, with a proven ability to influence without direct authority and

Qualifikationen

• 8+ years of Project Management experience in client launches with a focus on CX (BPO/contact center or healthcare ops preferred).
• Demonstrated experience leading complex, cross-functional initiatives across business, operations, and technology teams.
• Strong ability to develop and manage integrated project plans with dependency mapping and critical path management.
• Expertise in scoping, risk management, issue resolution, and governance frameworks.
• Proven ability to influence and drive accountability across stakeholders without direct reporting authority.
• Strong executive communication skills for status, risks, impacts, and tradeoffs with senior leadership.

Aufgaben

• Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office ops, and provider-facing programs.
• Define project scope, objectives, success criteria and deliverables; translate goals into actionable work plans.
• Develop and manage integrated project plans; align across business, ops, and technology teams.
• Drive cross-functional execution and ensure teams meet deadlines and dependencies.
• Ensure operational readiness and validate staffing, workflows, tools, and environments for CX requirements.
• Oversee go-live and stabilization activities; coordinate with Technology teams without owning development.

Kenntnisse

Project management

Cross-functional leadership

Executive communication

Risk management

Stakeholder management

Remote collaboration

Jobbeschreibung

Gainwell Technologies is seeking an Experienced Project Manager, CX Launch, to lead large-scale customer experience initiatives across contact centers, data entry, and back-office operations. You will ensure readiness from planning through go-live, coordinating across business, operations, and technology workstreams with a focus on measurable milestones and successful delivery.

Ideal candidates bring 8+ years in PM for CX launches, with a proven ability to influence without direct authority and