Remote Project Manager, Customer Experience Operations

Gainwell Technologies; Arizona; On-site; USD 87,000 - 124,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking an experienced Project Manager for Customer Experience Operations. You will help clients improve the health and well-being of the members they serve by leveraging technology and innovation, joining a team that values growth and impact.

This remote-based role in the United States offers opportunities to lead large PM teams, shape project plans, and drive outcomes with a focus on healthcare challenges. Expect travel 0-10% and a collaborative, inclusive culture.

Qualifications

• 5+ years of experience managing complex projects, programs or initiatives through a full project management life cycle.
• Experience with Medicaid or Medicare programs preferred.
• Expertise with project management methodologies such as Catalyst or PMP.
• Ability to translate program objectives into clear project scope and milestones.
• Strong leadership to mentor junior colleagues and present to executives.

Responsibilities

• Lead one or more large project management teams by breaking down bigger technological programs and assisting with project staffing
• Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines to ensure quality and timely completion of tasks
• Communicate with the client, company and project team leadership, measuring and sharing project metrics/status; recommend program changes as needed
• Create project schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phases
• Actively project manage across non-direct reports by quickly escalating any risks and implementing risk mitigation solutions
• Support Gainwell’s growth as you prepare detailed SOW and assist with new proposal efforts and business development

Skills

Project management

Budgeting

Stakeholder communication

Leadership

PM methodologies

Job description

Gainwell Technologies is seeking an experienced Project Manager for Customer Experience Operations. You will help clients improve the health and well-being of the members they serve by leveraging technology and innovation, joining a team that values growth and impact.

This remote-based role in the United States offers opportunities to lead large PM teams, shape project plans, and drive outcomes with a focus on healthcare challenges. Expect travel 0-10% and a collaborative, inclusive culture.