Remote CX PM/BA for Healthcare Launches

Gainwell Technologies LLC; Columbus (OH); Remote; USD 69,000 - 99,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) match

Health benefits

Educational assistance

Development academies

Job summary

Gainwell Technologies is seeking a Customer Experience Mobilization PM/BA to help our clients improve health outcomes through CX initiatives. You will bridge stakeholders, PMs and clients, document CX requirements, and map how solutions meet timelines, risks, and impacts.

You will lead with strong PM and BA expertise, guide requirements validation sessions, and help position the CX DDI team for successful client-contact center launches. Fully remote in the U.S.

Qualifications

• 3 years Contact Center launch or operational exposure.
• 5 years BA experience eliciting and documenting requirements with RTM.
• 5+ years Medicaid experience including NASPO, CEF, Pharmacy Benefits.

Responsibilities

• Bridge between stakeholders, project managers and clients to verify CX requirements.
• Analyze, document impacts, timelines, risks and issues; outline improvements.
• Communicate key business ideas to leaders and teams with clarity.
• Support CX goals through requirements validation sessions and RTM.

Skills

Project Management

Business Analysis

Stakeholder Management

Requirements Traceability

Facilitation

Job description

Gainwell Technologies is seeking a Customer Experience Mobilization PM/BA to help our clients improve health outcomes through CX initiatives. You will bridge stakeholders, PMs and clients, document CX requirements, and map how solutions meet timelines, risks, and impacts.

You will lead with strong PM and BA expertise, guide requirements validation sessions, and help position the CX DDI team for successful client-contact center launches. Fully remote in the U.S.