Senior CX Cloud Architect — AWS, Salesforce, Genesys
DIRECTV
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Job summary
DIRECTV is seeking an expert IT Software Engineer Principal 2 to lead the design, implementation, and reliability of CX orchestration platforms centered on AWS, Genesys Cloud, and Salesforce Service Cloud. You will guide cross-functional teams in agile environments, driving cloud-native development, Terraform, and CI/CD while ensuring security and performance.
You will architect data pathways, integrate with CRM and AI platforms, and mentor junior engineers.
Job description
DIRECTV is seeking an expert IT Software Engineer Principal 2 to lead the design, implementation, and reliability of CX orchestration platforms centered on AWS, Genesys Cloud, and Salesforce Service Cloud. You will guide cross-functional teams in agile environments, driving cloud-native development, Terraform, and CI/CD while ensuring security and performance.
You will architect data pathways, integrate with CRM and AI platforms, and mentor junior engineers.
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