Senior Salesforce Enterprise Architect: Service Cloud & Genesys

Xaxis Solutions; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Xaxis Solutions is seeking an experienced Salesforce Technical Architect to design scalable enterprise CRM solutions and integrate Salesforce with Genesys Cloud CX for a unified customer service platform.

The role requires deep Salesforce architecture expertise, Apex & LWC development, enterprise integrations, DevOps, and contact center modernization initiatives to drive large-scale transformation.

Qualifications

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsibilities

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
• Screen Pop
• Click-to-Dial
• Automatic Call Distribution (ACD)
• Skill-Based Routing
• Agent Presence Synchronization
• Call Logging
• Interaction History
• Call Recording Integration
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.

Skills

Communication

Stakeholder management

Mentoring teams

Architecture leadership

Education

Bachelor's degree in CS/IT

Tools

Salesforce

Genesys Cloud CX

Apex

Lightning Web Components

Job description

Xaxis Solutions is seeking an experienced Salesforce Technical Architect to design scalable enterprise CRM solutions and integrate Salesforce with Genesys Cloud CX for a unified customer service platform.

The role requires deep Salesforce architecture expertise, Apex & LWC development, enterprise integrations, DevOps, and contact center modernization initiatives to drive large-scale transformation.